Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Entingh

Kettering

Summary

Dynamic manager with proven success at W.G. Grinders, adept at team leadership and operations management. Enhanced productivity through effective staff training and developed cost control measures, achieving significant savings. Strong communicator skilled in relationship building, ensuring customer satisfaction and loyalty while maintaining compliance with health guidelines.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

28
28
years of professional experience

Work History

Manager

W.G.Grinders
11.2010 - Current
  • Managed and motivated employees to be productive and engaged.
  • Create monthly meal menus for high school lunch service, and helped prepare and delegated the execution of those meals in a timely manner, meeting all Ohio Department of Health guidelines.
  • Controlled cost of goods for the company and all of the sites that it served.
  • Trained managers to manage other school locations successfully.
  • Invoicing school administration for billings occurred during a school year.
  • Creating the menus for the companies schools that are on the National School Lunch Program, ordering product for those schools and providing audit information for the ODH audits.
  • Running and maintaining cash and register funds and deposits,
  • Detailed daily record keeping for the waste management.
  • Developing effective protocols for the ease of labor and work on the current staff.
  • Creating company used spreadsheets and policies to enforce structure in the workplace.
  • Serv Safe and ODH Nationally Certified.
  • Creating effective and beneficial relationships between company and customer at all times.
  • Detailed record keeping and cost analyst

Customer Service Representative

National City Mortgage
02.2005 - 12.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls from customers and helped them to understand their mortgage, insurance, taxes, and payments, as well as handling any escalated phone calls.

Server

One Lincoln Park
01.1997 - 03.2000
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma - Arts, Generalized

Jessica Entingh
Kettering, Ohio
05.2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Shift scheduling
  • Schedule preparation
  • Sales management
  • Workforce management
  • Financial management
  • Expectation setting
  • Expense tracking
  • Safety procedures
  • Employee onboarding

Timeline

Manager

W.G.Grinders
11.2010 - Current

Customer Service Representative

National City Mortgage
02.2005 - 12.2009

Server

One Lincoln Park
01.1997 - 03.2000

High School Diploma - Arts, Generalized

Jessica Entingh

Similar Profiles

CREATE PROFILE