Jessica E. Provins
PNC Bank
Bethel Park,PA
Summary
Experienced and dependable professional with a diverse background in customer service, retail management, banking operations, scheduling, inventory management, and administrative support. Proven ability to manage daily operations, maintain accurate records, coordinate schedules, assist clients and VIP guests, and follow established procedures with a high level of accuracy. Recognized for being organized, detail-oriented, professional, and committed to providing excellent customer service.
Work History
Treasury Management Operations
- Extract remittances in accordance with established standard operating procedures.
- Process and reconcile transactions while maintaining accuracy and compliance with established policies and procedures.
- Maintain required productivity and quality standards.
- Review transactions and supporting documentation to verify completeness, accuracy, and adherence to established procedures and service levels.
- Ensure appropriate materials, documentation, and resources are available to complete daily transactions.
- Verify equipment is operational when applicable.
- Provide feedback regarding workflow and work received to support efficient operations.
- Apply strong attention to detail and accuracy when handling financial transactions and documentation.
Lancôme Manager & Makeup Artist
- Managed daily operations of the Lancôme department while maintaining a professional, clean, and organized environment.
- Built and maintained a detailed clientele book and developed strong relationships with customers.
- Provided personalized customer service and professional makeup consultations.
- Delegated responsibilities to employees and coordinated daily department activities.
- Created and maintained employee schedules.
- Developed and maintained department schematics and merchandising layouts.
- Communicated new merchandise, promotions, and updated sales information to clients.
- Maintained inventory presentation and ensured the department consistently met company standards.
- Assisted customers with product selection and provided knowledgeable recommendations based on individual needs.
- 20 Years of Experience
Front Desk Manager
- Managed scheduling for front desk employees and coordinated daily front desk operations.
- Scheduled appointments for salon stylists and assisted clients with appointment needs.
- Maintained and organized staff schedules and stop lists.
- Managed inventory, including ordering and updating salon products and supplies.
- Maintained clean, organized, and professional product displays and shelving.
- Provided excellent customer service and served as a primary point of contact for salon clients.
Front Desk Receptionist
- Checked guests in and out while providing professional and courteous customer service.
- Coordinated room moves and special arrangements for VIP guests.
- Ensured VIP guests received their requested daily accommodations and services.
- Communicated with hotel staff to coordinate guest needs and resolve issues efficiently.
- Maintained a professional and welcoming front-desk environment.
Education
High School Diploma
Skills
Data Entry
Administrative Support
Employee Scheduling
Staff Coordination & Delegation
Client Relationship Management
Inventory Management
Transaction Processing
Transaction Reconciliation
Standard Operating Procedures (SOP)
Risk Mitigation Strategies
Process Improvement
Workflow Management
Quality & Accuracy Control
Documentation Review
Ten-Key
Organization & Attention to Detail
Timeline
Steel Valley High School
High School Diploma
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Front Desk Receptionist
Omni William Penn Hotel
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Front Desk Manager
Purebeauty Salon
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Lancôme Manager & Makeup Artist
Kaufmann's / Macy's
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Treasury Management Operations
PNC Bank
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