Jessica Ernst
Centerton,AR
Summary
Dynamic Talent Acquisition Manager with a proven track record in recruiting for diverse industries, including maintenance, logistics, and telecommunications. Skilled in leveraging various recruiting platforms and technologies such as Workday, Lever, and Tenstreet. Adept at mentoring teams, managing recruitment processes, and fostering strong relationships with stakeholders. Expertise in data analytics and Excel for improving recruitment metrics and decision-making. .
Overview
18
18
years of professional experience
Work History
Talent Acquisition Manager II
JB Hunt Transport, Inc
Lowell, AR
06.2021 - Current
- Led the maintenance department to reduce the average days to fill a role from 113 to 47 days (July '24)
- Spearheaded strategic placement of advertisements, evaluated applicant credentials, and conducted initial interviews and pre-screening assessments
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs
- Assessed candidate strengths and weaknesses through effective screening processes
- Compiled and presented qualified candidates' information for hiring manager review and coordinated formal interviews
- Tracked candidates and facilitated feedback on disqualifications, time-to-fill statistics, and other recruitment metrics
- Provided leadership and mentorship to the recruitment team, ensuring adherence to best practices and company policies
- Key Projects and Achievements: Hot Job Project/Partnership: Enhanced collaboration and streamlined processes to efficiently fill critical roles
- Behavior-Based Interview (BBI) Question Project: Developed a comprehensive set of BBI questions to improve candidate evaluation and increase the levels of positions allowed on my team
- Update Reporting on TA Dashboard: Implemented updates to track average time open and total open positions, improving transparency and reporting accuracy
- Internal Improvements/Deliverables: Hiring Manager TA Training Series: Developed and conducted training sessions for hiring managers to enhance their understanding of TA processes
- Staff Plan Alignment: Ongoing efforts to align staffing plans with business needs
- Marketing Items: Created and optimized marketing materials to improve candidate engagement, including a welcome video featuring senior leadership, community outreach materials, and various recruitment banners, brochures, and advertisements
- Business Facing Improvements/Deliverables: PT Program Launch in NE: Successfully launched a part-time program for night and weekend roles in the Northeast
- Marketing Campaigns: Ran 13 recruitment campaigns for trailer and tractor openings, increasing visibility and applicant volume
- Recruiter Incentives: Implemented a recruiter incentive program, resulting in a significant increase in average tech hires per recruiter
- Military Recruitment: Enhanced military job fair attendance and tracking, created SOPs for accurate candidate tracking, and increased military hires to exceed FAAP goals
- Referral and Bonus Campaigns: Launched company-wide referral bonus campaigns and developed strategies to reduce candidate fallout
- Tech Profile Pay Ranges Update: Updated minimum and maximum pay ranges for technical profiles
- Dynamic Leads Reengagement: Improved engagement with potential candidates through targeted email campaigns.
- Created a system for tracking applicant data during the recruitment process.
- Organized training programs for existing staff members in order to enhance their skillsets and abilities.
- Answered employee questions regarding benefits packages, payroll issues, personnel policies.
- Maintained up-to-date knowledge of government regulations related to human resources management.
- Monitored employee vacation time usage and leave requests to ensure compliance with company policies.
- Conducted orientation sessions for new hires and provided them with necessary information about company policies and procedures.
- Assisted in recruiting new employees by screening resumes and conducting interviews.
- Managed health insurance enrollment forms as well as other benefit documentation.
- Processed paperwork associated with terminations or changes in employment status.
- Prepared monthly reports on employee turnover rates, recruitment strategies, HR budgeting expenses.
- Assisted in developing disciplinary procedures when needed.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Driver Recruiter
Hurricane Express
Colcord, United States
01.2021 - 06.2021
- Partnered with departmental managers to ascertain hiring needs and provided candidate recommendations
- Monitored compliance outcomes and identified trends of non-compliant behavior
- Scheduled and assigned employees to meet human resource operational requirements
- Advocated for staff members, assisting in conflict resolution
- Assisted in recruiting new employees by screening resumes and conducting interviews.
- Conducted orientation sessions for new hires and provided them with necessary information about company policies and procedures.
- Created a system for tracking applicant data during the recruitment process.
- Managed health insurance enrollment forms as well as other benefit documentation.
- Answered employee questions regarding benefits packages, payroll issues, personnel policies.
- Maintained up-to-date knowledge of government regulations related to human resources management.
- Processed paperwork associated with terminations or changes in employment status.
- Provided administrative support to the Human Resources department by performing tasks such as filing documents, preparing reports, scheduling meetings, and responding to inquiries.
Recruiting Team Lead/Field Resource Manager
Wachter Network Services
Lowell, AR
02.2017 - 11.2020
- Trained and mentored new recruiters, setting and monitoring KPIs
- Partnered with hiring managers to determine staffing needs and coordinated interviews
- Maintained relationships with internal and external clients to achieve staffing goals
- Served as a liaison with area employment agencies, colleges, and industry associations
- Negotiated compensation and managed employee agreements and new hire packages
- Managed payroll and expense processes for agency personnel.
- Conducted orientation sessions for new hires and provided them with necessary information about company policies and procedures.
- Assisted in recruiting new employees by screening resumes and conducting interviews.
- Created a system for tracking applicant data during the recruitment process.
- Organized training programs for existing staff members in order to enhance their skillsets and abilities.
- Answered employee questions regarding benefits packages, payroll issues, personnel policies.
- Maintained up-to-date knowledge of government regulations related to human resources management.
- Processed paperwork associated with terminations or changes in employment status.
- Coordinated exit interviews with departing staff members in order to gain valuable insight into workplace conditions.
- Participated in job fairs in order to promote open positions at the company.
- Developed and maintained records of employee performance, attendance, and benefits.
- Developed and enforced company policy and procedures relating to human resources activity.
- Suggested promotions and wage increases according to employee performance.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Scheduled random drug testing for employees to diminish regularity risks.
Automated Logistical Specialist
Army National Guard
06.2006 - 05.2014
- Provided logistical support to a brigade of 1,500+ troops, managing inventory and distribution
- Developed and maintained file systems, supported process analysis, and improved operational efficiency.
Convoy Security Operator
Army National Guard Active Duty
10.2007 - 12.2008
- Assisted in all aspects of Convoy Security Operations, including driving, mission planning and administrative functions
- Prepared and maintained operational records, supporting daily protective security functions
- Recognized with medals for good conduct, Army commendation, and global war on terrorism.
Education
BS - Business Administration (Finance and Banking, Marketing)
University of Arkansas, Sam M. Walton College of Business
01.2016
Associate Degree - Business Administration and Management
Northwest Arkansas Community College
01.2014
Skills
- Talent acquisition and recruitment management
- Excel proficiency (advanced functions, pivot tables, data visualization)
- Data analytics and reporting
- Coaching and mentoring
- Employment recordkeeping
- Harassment investigation
- Termination documentation
- New hire onboarding
- In-person and telephone interviewing, Influencing/Negotiating
- Networking and partnership development
- Employee orientation
- Database building and maintenance
- Performance metrics and KPI tracking
- Workforce planning and forecasting
- Compliance and regulatory adherence
- Compensation and benefits administration
- Employee engagement and retention strategies
- Project management
- Creative Problem-Solving
- Customer service excellence
- Communication and Interpersonal Skills
References
Available upon request.
Timeline
Talent Acquisition Manager II
JB Hunt Transport, Inc
06.2021 - Current
Driver Recruiter
Hurricane Express
01.2021 - 06.2021
Recruiting Team Lead/Field Resource Manager
Wachter Network Services
02.2017 - 11.2020
Convoy Security Operator
Army National Guard Active Duty
10.2007 - 12.2008
Automated Logistical Specialist
Army National Guard
06.2006 - 05.2014
BS - Business Administration (Finance and Banking, Marketing)
University of Arkansas, Sam M. Walton College of Business
Associate Degree - Business Administration and Management
Northwest Arkansas Community College