Jessica Escalera

This was meant to be a fun temporary job but I bought the store! It has been a blast and I've increased profit and customer enjoyment, but I am ready to move on. It is currently self-sufficient due to me having an amazing, well trained, team. I am planning on selling the store and I have always wanted to be a flight attendant!

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business. It is always my goal to give customers a fantastic experience and if they're having a bad day and maybe being a little "special", I strive to make sure they leave with a smile on their face!
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Trained and motivated employees to perform daily business functions.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.

• Started business from the ground up. We started with one plumber and had 11 by the end of the first year. I later dissolved myself from the business when going through a divorce and left the business to my ex-husband.
• Managed day-to-day business operations, including all accounting and project scheduling for 11 plumbers.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.

I worked in a construction company office at the age of 15 and was a payroll manager at the age of 16. I graduated high school and began attending college at the age of 16. I have excelled in bookkeeping and customer service positions for over 25 years. I usually worked in an office during the day and had a bartending or food serving job at night and on weekends. I love to work. I can work alone or on a team. Though I've always excelled to management or owner positions, I can definitely work under the direction of others. I love to help any way I can; I'm not above doing any task! I love to solve problems and to prevent problems. I am calm and like to help everyone feel comfortable and at ease. I really love to spread joy and lots of smiles!