Summary
Overview
Work History
Education
Skills
Awards
''Excellence in In-Flight Service Award"
Languages
Timeline
Generic

Jessica Escarcega

Chula Vista,CA

Summary

I am Jessica Escarcega, and I’m passionate about helping people facing housing challenges. With 15 years of experience in client advocacy, team management, and resource coordination, I’m skilled in creating personalized support plans and connecting people with the resources they need to stay stable. My previous experience in leadership roles at Interjet Airlines has strengthened my ability to communicate effectively, resolve conflicts, and build strong relationships—skills that are key to supporting individuals in the Eviction Prevention program. I’m excited to bring my skills in advocacy and support to help prevent evictions and promote housing stability in the CEPS program. I’d love the opportunity to contribute to this important work in our community

Overview

20
20
years of professional experience

Work History

Founder & CEO

Xocolatl House
01.2023 - Current
  • Developed and maintained relationships with clients and partners, ensuring their needs were met and resources were accessible
  • Created individualized support plans for clients, identifying barriers and connecting them to necessary resources
  • Managed logistics and operations, including inventory, procurement, and customer service to ensure smooth business processes
  • Advocated for clients, acting as a liaison to ensure their interests were prioritized and their needs addressed

Flight Attendant Instructor

Interjet Airlines & Aeroacademia Flight Crew Training
01.2017 - 01.2025
  • Delivered training on emergency procedures, service standards, and safety regulations, ensuring all staff were well-prepared to respond to challenges
  • Developed and updated training materials to ensure they were relevant, accurate, and aligned with current regulations
  • Worked closely with other departments to coordinate logistical details and ensure smooth execution of training programs

Flight Attendant Supervisor/Manager

Interjet Airlines
01.2005 - 01.2025
  • Led and supervised a team of flight attendants, ensuring safety standards were met while providing excellent customer service to diverse passengers
  • Coordinated with different departments to ensure smooth flight operations, demonstrating strong problem-solving and organizational skills
  • Conducted performance evaluations and provided training to new employees, aligning team goals with organizational standards
  • Mediated communication between staff and customers to resolve conflicts and ensure high levels of satisfaction

Education

Human Resource Management -

Intituto Galo
Mexico.
04-2021

Skills

  • Customer service
  • Guest services
  • Leadership
  • Documentation review
  • Teamwork
  • Team Leader
  • Training
  • Quality Inspection
  • Management
  • Entrepreneurial and innovative

Awards

Excellence in In-Flight Service Award

''Excellence in In-Flight Service Award"

2018 Customer Service Award - Interjet Airlines

In 2018, I received Interjet Airlines' Customer Service Award, recognized for excellent passenger feedback, training performance, and audit results by the Mexican Federal Aviation Authority. This award highlights my commitment to delivering outstanding service and maintaining high standards in the aviation industry.

Languages

Spanish
Native or Bilingual

Timeline

Founder & CEO

Xocolatl House
01.2023 - Current

Flight Attendant Instructor

Interjet Airlines & Aeroacademia Flight Crew Training
01.2017 - 01.2025

Flight Attendant Supervisor/Manager

Interjet Airlines
01.2005 - 01.2025

Human Resource Management -

Intituto Galo

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Jessica Escarcega