Jessica Escobar
Montebello,CA
Summary
Dynamic manager with a proven track record at Cosmetic Micro Dentistry, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and relationship building, resulting in improved customer satisfaction. Skilled in inventory management and adept at multitasking, fostering a productive and organized work environment.
Overview
15
15
years of professional experience
Work History
Manager
Cosmetic Micro Dentistry
11.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Dental Assistant
Ontario Village Dental
09.2010 - 10.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
Education
Associate Degree -
Everest College
Ontario, CA2010
High School Diploma -
Schurr High School
Montebello, CA2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Documentation and reporting
- Cross-functional teamwork
- Schedule preparation
- Cross-functional team management
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Organizational skills
- Managing operations and efficiency
- Scheduling and coordinating
Timeline
Manager
Cosmetic Micro Dentistry
11.2016 - Current
Dental Assistant
Ontario Village Dental
09.2010 - 10.2016
Associate Degree -
Everest College
High School Diploma -
Schurr High School
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