Jessica Escobedo
Marysville,CA
Summary
Driven professional with experience at Ampla Health, adept in resolving issues and answering questions. Fluent in English and Spanish, showcasing strong problem-solving abilities and teamwork. Achieved high satisfaction ratings through effective communication and HIPAA compliance. Demonstrates exceptional time management and documentation skills, contributing to operational excellence.
Overview
6
6
years of professional experience
Work History
Call Center Operator
Ampla Health
11.2023 - Current
- Responded to Patients requests for products, services, and company information.
- Assisted Patients by answering questions and responding to inquiries.
- Achieved high satisfaction rating through proactive one-call resolutions of Patients issues.
- Educated Patients on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Warehouse Operator
Amazon
12.2021 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Intern Drug and Alcohol Counselor
Granite Wellness Center
11.2018 - 12.2019
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed individual treatment goals based on history and diagnosis.
- Monitored client progress to make necessary adjustments for client success.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
No Degree - Human Services
Yuba College
Marysville, CACertified Medical Assistant - Medical Assisting
Roseville Adult School
Roseville07.2023
High School Diploma -
Yuba City High School
Yuba City, CA06.2009
Skills
- Fluent in English and Spanish
- Answering questions
- Resolving issues
- HIPAA Compliance
- Documentation
- Telephone Etiquette
- Time Management
- CPR Certified
- Teamwork and Collaboration
- Problem-solving
Timeline
Call Center Operator
Ampla Health
11.2023 - Current
Warehouse Operator
Amazon
12.2021 - 05.2023
Intern Drug and Alcohol Counselor
Granite Wellness Center
11.2018 - 12.2019
No Degree - Human Services
Yuba College
Certified Medical Assistant - Medical Assisting
Roseville Adult School
High School Diploma -
Yuba City High School