JESSICA ESPINAL
Sparks,NV
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Coordinator and Data Analyst
North Nevada Handyman
Reno, NV
02.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Utilized knowledge of online strategies such as search engine marketing, product listings and affiliate marketing to maximize campaign results.
- Used Power Query (M) to clean, transform, merge, and shape data from Excel, CSV, SQL, and web APIs for repeatable ETL processes.
- Built interactive Power BI dashboards using data modeling and DAX measures to visualize KPIs and support decision-making.
Environment, Health, Safety, Hazmat Technician
Tesla
Sparks, NV
06.2021 - 02.2024
- Hazardous Material Handling
- Safely handled, stored, and transported hazardous materials, including electrolyte, cathode, and anode chemicals, in compliance with OSHA, EPA, and company guidelines.
- Ensured adherence to local, state, and federal regulations for proper handling and storage of hazardous substances.
- Chemical Spill Response
- Led and coordinated emergency responses to hazardous material spills, including electrolyte, cathode, and anode chemical leaks, ensuring rapid containment, cleanup, and regulatory reporting.
- Implemented spill response protocols to mitigate environmental and employee risks, adhering to established safety procedures.
- Safety Inspections and Risk Assessment
- Conducted regular safety inspections of facilities, equipment, and chemical storage areas to identify hazards and ensure compliance.
- Performed detailed risk assessments for hazardous material handling and implemented mitigation strategies to prevent incidents.
- Developed and implemented emergency response plans, including drills for handling chemical spills and leaks.
- Trained employees on emergency protocols for electrolyte, cathode, and anode-related incidents to ensure preparedness.
- Managed the collection, storage, and disposal of hazardous waste, ensuring compliance with EPA and environmental regulations.
- Maintained detailed records of hazardous material inventories, disposal logs, and spill response reports for regulatory audits.
- Delivered training programs on the safe handling, storage, and transport of hazardous materials, including chemical spill response procedures.
- Educated employees on the proper use of Personal Protective Equipment (PPE) and spill containment techniques.
- Performed air monitoring and sampling to detect hazardous substances and ensure compliance with safety standards.
- Supervised and executed decontamination procedures for personnel and equipment exposed to hazardous chemicals.
- Collaborated with EHS teams, regulatory agencies, and internal departments to align on hazardous material management strategies.
- Identified and implemented best practices for chemical spill response and hazardous material management to enhance safety and efficiency.
Maintenance Machinery Technician
Panasonic Energy of North America
Sparks, NV
02.2018 - 05.2021
- Monitored and operated production machinery to ensure consistent performance, quickly identifying and resolving issues to maintain production targets.
- Conducted routine inspections and performed preventive maintenance, including basic repairs, lubrication of high-friction components, and cleaning to extend equipment lifespan.
- Troubleshot machinery malfunctions, breakdowns, and performance issues, restoring operations efficiently to minimize downtime.
- Maintained a clean and organized work environment, ensuring all machinery operated safely and consistently to meet quality standards and production goals.
- Documented equipment performance, maintenance activities, and repairs to improve process efficiency and preventive maintenance schedules.
- Collaborated with maintenance teams and supervisors to report recurring equipment issues, ensuring long-term solutions were implemented.
Supervisor/Graphic Designer
Impact Marketing
Lake Forest, CA
07.2011 - 01.2018
- Resolved product returns, addressed shipping inquiries, and provided accurate updates on order status to ensure customer satisfaction.
- Organized and facilitated team-building activities to motivate staff, improve morale, and enhance team collaboration.
- Assisted with the onboarding process by delivering orientation materials and guiding new hires through company policies and procedures.
- Designed and delivered presentations on essential topics such as communication skills, problem-solving strategies, and goal-setting techniques to improve team performance.
- Developed and implemented comprehensive training programs for new employees to enhance onboarding efficiency and job readiness.
- Conducted regular performance assessments to identify areas for improvement and provided targeted feedback to optimize employee growth.
- Selected design elements, including images, text styles, and typography, ensuring visual appeal and alignment with project objectives.
- Set ambitious sales quotas and worked with individual team members to develop personalized action plans to achieve and exceed targets.
- Trained the sales team on techniques to connect with customers, build long-term relationships, and drive sustained revenue growth.
Admin Assistant and Sales Rep
Home Guard Incorporated
San Jose, CA
08.2009 - 05.2011
- Maintained accurate financial records by documenting payments and expenses, ensuring up-to-date and organized bookkeeping.
- Troubleshot issues with office equipment and software, providing quick solutions to support staff productivity and minimize downtime.
- Updated the general ledger with new entries, verifying the accuracy of each transaction to reduce errors and maintain financial integrity.
- Ensured client compliance with all payment schedules, reporting requirements, and financial regulations.
- Utilized business and industry knowledge to forecast trends, develop operational budgets, and drive strategic decision-making.
- Promoted warranties and additional services to customers, consistently exceeding quotas for upselling and add-on sales.
- Built quick, meaningful connections with customers to identify needs, offer assistance, and promote products and services effectively.
Admin Assistant and Accountant
CPN Computer Parts Now
San Jose, CA
02.2006 - 08.2009
- Organized and Maintained Records: Consistently classified, updated, and filed records to ensure an efficient system and organized information management.
- Account Servicing and Relationship Management: Maintained and serviced established accounts regularly to drive consistent revenue growth and strengthen customer relationships.
- Sales Quoting and Credit Management: Provided accurate price quotes, explained credit terms, and collected credit information to assess and qualify customers.
- Customer Consultation and Product Recommendations: Engaged with customers to identify their needs and provided tailored product recommendations to meet their specific requirements.
Education
Completed the Study of - Ultrasound Sonography
ATI COLLEGE
Tustin, CASkills
- Continuous Improvement: Identified and implemented process improvements to enhance safety, efficiency, and regulatory adherence
- Team Coaching and Training: Trained and mentored technicians in hazardous waste handling, equipment operation, and safety protocols
- Warehouse Operations: Oversaw inventory control, material handling, and hazardous material storage in warehouse environments
- Environmental Audits: Conducted environmental audits to ensure compliance with regulations and improve workplace safety
- Heavy Equipment Operation: Trained and experienced in operating heavy machinery for facility and field operations
- Financial Acumen: Proficient in payroll processing, invoicing, expense tracking, and budget management to support operational goals
- Project Management: Skilled in planning, coordinating, and executing projects to ensure timely completion within budget and scope
- Database Maintenance: Experienced in organizing, updating, and ensuring the accuracy and integrity of data across various systems and platforms
- Customer Service: Experienced in providing responsive, courteous, and solution-focused support to clients and stakeholders, ensuring high satisfaction and strong relationships
- Graphic design: Proficient in Adobe Creative Cloud (Photoshop, Illustrator, InDesign) and Canva for digital and print design
- Skilled in video editing and motion graphics using CapCut, Adobe Premiere, and After Effects
Certification
Google: Foundations of Cybersecurity
Google: Connect and Protect: Networks and Network Security
Google: Assets, Threats, and Vulnerabilities
Google: Play It Safe: Manage Security Risks
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Coordinator and Data Analyst
North Nevada Handyman
02.2024 - Current
Environment, Health, Safety, Hazmat Technician
Tesla
06.2021 - 02.2024
Maintenance Machinery Technician
Panasonic Energy of North America
02.2018 - 05.2021
Supervisor/Graphic Designer
Impact Marketing
07.2011 - 01.2018
Admin Assistant and Sales Rep
Home Guard Incorporated
08.2009 - 05.2011
Admin Assistant and Accountant
CPN Computer Parts Now
02.2006 - 08.2009
Completed the Study of - Ultrasound Sonography
ATI COLLEGE