Efrain Serrano Jr
Orlando,FL
Summary
Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Traveling Pharmacy Technician
Specialty Rx Pharmacy
04.2024 - Current
- Restock and maintain medications at Pxyis cabinets.
- Discarded, expired medications.
- Handle, fill, and deliver level 1, 2, and 3 narcotics.
- Establish relationships with staff and management at facilities.
- Assisted pharmacists in managing inventory and ensuring medication availability.
- Maintained compliance with safety regulations and pharmacy policies during daily operations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Leasing Consultant
Mid-America Apartments
07.2020 - 04.2024
- Dedicated hard work and commitment achieved Star Sales.
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Managed lease documentation and ensured compliance with regulations and policies.
- Collaborated with maintenance teams to resolve tenant issues promptly and enhance satisfaction.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Banquet Setup
Rosen Hotels & Resorts
02.2019 - 08.2020
- Represented the company with a tidy and organized appearance, and a professional appearance.
- Fostered a memorable guest experience with a commitment to service and attention to quality.
- Completed the breakdown and transported furniture and equipment to vans or storage areas.
- Resolved guest complaints using either critical thinking or sound judgment.
Education
No Degree - Dietary
LaGuardia Community College
Long Island City, NY05-2012
Skills
- Customer service excellence
- Time management
- Organizational Skills
- Compliance assurance
- Resident Assistance
- Problem resolution techniques
- Team collaboration strategies
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Traveling Pharmacy Technician
Specialty Rx Pharmacy
04.2024 - Current
Leasing Consultant
Mid-America Apartments
07.2020 - 04.2024
Banquet Setup
Rosen Hotels & Resorts
02.2019 - 08.2020
No Degree - Dietary
LaGuardia Community College
Star Sales
Consistently exceeded monthly leasing goals by maintaining a 95%+ occupancy rate with the help of the whole team including the maintenance team. Demonstrated exceptional product knowledge and customer service by conducting engaging property tours, identifying residents needs, and tailoring solutions to fit their lifestyle and budget. Recognized for strong closing skills, attention to detail, and building lasting relationships with resident that enhanced retention and community satisfaction. Known for my outstanding customer service, professionalism, and commitment to providing a smooth move-in experience for all residents.