Jessica Maestas

• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Processed invoice payments and recorded information in account database.
• Processed and sent invoices, adjustments and credit memos to customers.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
• Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
• Answered customer questions to maintain high satisfaction levels.
• Collected, posted and managed patient account payments.
• Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
• Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
• Assisted operations manager with planning of routine operations and special projects.
• Provided administrative support with accurate document preparation and data entry.
• Collaborated with other departments to foster smooth operation of daily processes.
• Assisted with facility scheduling and customer service.
• Trained and supervised employees on office policies and procedures.
• Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
• Maintained a clean and organized work area, contributing to an efficient and safe working environment.
• Deliver materials to line crew when necessary.
• Entering time for line crew before payroll.
• Assist in safety trainings and testing apprentices.

My position at work is to supervise players club reps and make sure everything is running accordingly. I sometimes have to supervise and conduct the drawings that we have during the weekends.

• Maintained equipment, including computers, printers and fax machines, card readers, scanners and boca machines
• Greeted and welcomed new members, establishing and updating memberships to programs
• Used strategies to promote exceptional customer service and create positive environment for employees and clients
• Prepared quotes for new products and services and composed budgets. Had to find prices for New Cars and other promotions we had going on for the month.
• Reduced workflow inconsistencies by recruited capable staff members

While working at the nursing home I took care of the elderly.

• Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy, dementia and Alzheimer's
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Oversaw and maintained patients' rooms, group living areas and nurse stations
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
• Obtained client medical history, including medication information, symptoms and allergies