Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Estrella

Ontario,CA

Summary

Document Processing Specialist developing and implementing document control and management strategies. Stores documents correctly for easy employee access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail.

Overview

7
7
years of professional experience

Work History

Documents Controller

Loan-Closers
07.2020 - 02.2023
  • Translated complex technical information into intuitive clear format.
  • Assisted compliance officer to gather necessary documentation for new account applications.
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Produced on-time communications in support of new product submissions for regulatory agencies.
  • Converted documents from one application to another.
  • Transmitted documents, organized revisions and tracked changes.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.

Office Assistant

Tasty Products
04.2019 - 04.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.

Eligibility Service Clerk

County Of Riverside DPSS
01.2016 - 11.2018
  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Education

Mt. San Jacinto College
San Jacinto, CA

High School Diploma -

Hemet High School
Hemet, CA
06.2008

Skills

  • Batch Records
  • Microsoft Dynamics
  • Safety Regulations
  • Archiving Skills
  • Filing Procedures
  • Visual Inspection
  • Clerical Support
  • Requirement Documentation
  • Adobe Acrobat
  • Complex Problem-Solving
  • Greeting Visitors

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Documents Controller

Loan-Closers
07.2020 - 02.2023

Office Assistant

Tasty Products
04.2019 - 04.2020

Eligibility Service Clerk

County Of Riverside DPSS
01.2016 - 11.2018

Mt. San Jacinto College

High School Diploma -

Hemet High School
Jessica Estrella