Jessica Etienne
Irvington
Summary
Compassionate Patient Care Technician with extensive experience at Hackensack Meridian Health, skilled in phlebotomy and patient advocacy. Proven ability to enhance patient satisfaction through attentive care and effective communication. Committed to maintaining safety protocols and delivering high quality support, ensuring optimal patient outcomes in fast paced healthcare environments.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Hackensack Meridian Health
08.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Care Technician
DaVita
10.2023 - 04.2024
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Completed required training courses on time, staying up-to-date with industry best practices and advancements in dialysis technology for improved patient outcomes.
- Performed routine quality control and safety checks on all equipment.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Cleaned and sterilized instruments, equipment and surfaces.
- Cared for patients by providing personal assistance and ambulation.
- Monitored patient vital signs, lab results and other indicators of health.
Airline Customer Service Agent
Air Premia
05.2023 - 04.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Cna
Jewish Regency Nursing Home
11.2022 - 12.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Customer Experience Specialist
ERMC Aviation
07.2021 - 11.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Associate of Science - Nursing Administration
Union County College
Cranford, NJIrvington High School
Irvington, NJ06.2020
Skills
- Basic life support
- ADL support
- Specimen collection
- Phlebotomy techniques
- Patient services
- Emergency response
- Patient education
- Data collection
- EKG interpretation
- Clinical training
- Team collaboration
- Compassionate care
- Acute care
- Safety protocols
- Patient advocacy
- Vitals documentation
- Certified in CPR/AED
Languages
Creole
Native or Bilingual
Timeline
Patient Care Technician
Hackensack Meridian Health
08.2024 - Current
Patient Care Technician
DaVita
10.2023 - 04.2024
Airline Customer Service Agent
Air Premia
05.2023 - 04.2024
Cna
Jewish Regency Nursing Home
11.2022 - 12.2023
Customer Experience Specialist
ERMC Aviation
07.2021 - 11.2023
Associate of Science - Nursing Administration
Union County College
Irvington High School