Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Eubanks

Lawton,Oklahoma

Summary

Passionate psychology graduate with expertise in human behavior, trauma-informed care, and crisis response. Demonstrates strong compassion and empathy in supporting individuals affected by violence, abuse, or hardship. Proficient in active listening, nonjudgmental communication, and upholding confidentiality. Committed to empowering survivors through advocacy and culturally sensitive care. Eager to continue learning and providing respectful support in all interactions.

Overview

14
14
years of professional experience

Work History

Spinal Decompression Manager – Chiropractic Assistant

Legacy Family Chiropractic – Genesis Back & Neck
04.2024 - 06.2025
  • Collaborated with chiropractors to develop personalized treatment plans resulting in 86%-92% patient satisfaction and treatment effectiveness.
  • Managed high volume calls of patient inquiries, schedule treatment and consultations and organize everyday office flow.
  • Maintained detailed and accurate case histories of patients. Adjusted and modified, with doctor approval, courses of treatment when needed.
  • Worked with insurance companies to help manage the conclusion of personal injury cases.
  • Accomplished multiple tasks within established timeframes.

Receptionist, Manager

Red Roof Inn
08.2011 - 03.2025
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel and continued to keep organized.
  • Resolve customer issues quickly and notify higher supervisor immediately when appropriate.
  • Increased customer service ratings through personable services, positive interactions and continued support.
  • Managed and supported employees in creating schedules, customer issues, further trainings and approving time off.

ABA Training Lead, Managing Registered Behavior Tech

BY YOUR SIDE
03.2022 - 12.2023
  • Along with ABA responsibilities, created new employee onboarding program, training modules, and documentation.
  • Generated and completed overlapping workloads and tasks well within prescribed timeframes, excelled in task-saturated environment.
  • Designated record keeper with confidential company, employee, and customer documents.
  • Lead 60 staff through trainings created, following treatment plans and managing productivity through the company.

Registered Behavior Technician

Peak Potential Behavior & Wellness
08.2020 - 03.2022
  • Supported client programs and behaviors by using principles of applied behavior analysis with continued education.
  • Ingest multiple data points to help create and generate behavioral and skills plans for clients.
  • Conducted comprehensive risk assessments and developed individualized safety plans to protect children from abuse and neglect for positive treatment plans.
  • Kept positive relationships with parents and clients’ families by having open and honest communication in a timely manner.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.


Registered Behavior Technician

Bright Behavior Inc.
04.2019 - 04.2020
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes using different program generators.
  • Provided positive and continued responsive communication by multiple forms of communication to answer both general and pressing questions.
  • Communicated with management when problems occurred and continued to problem solve with other team members.
  • Treated clients and families with respect and dignity.

Certified Nursing Assistant

Mercy Hospital
09.2014 - 04.2015
  • Monitored patient stability by checking vital signs, weight, and recording intake and continuous care information.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Improved victims' sense of security by establishing and maintaining confidential communication channels and strong repport during care.

Education

Bachelor of Science - Psychology, Biology

Missouri State University
Springfield, MO
05.2018

Skills

  • Compassionate communication
  • Strong organizational abilities
  • Management
  • Problem-solving abilities
  • Attention to Detail
  • Collaborative teamwork
  • Emotional understanding
  • Professionalism
  • Client advocacy
  • Adaptability and flexibility

Timeline

Spinal Decompression Manager – Chiropractic Assistant

Legacy Family Chiropractic – Genesis Back & Neck
04.2024 - 06.2025

ABA Training Lead, Managing Registered Behavior Tech

BY YOUR SIDE
03.2022 - 12.2023

Registered Behavior Technician

Peak Potential Behavior & Wellness
08.2020 - 03.2022

Registered Behavior Technician

Bright Behavior Inc.
04.2019 - 04.2020

Certified Nursing Assistant

Mercy Hospital
09.2014 - 04.2015

Receptionist, Manager

Red Roof Inn
08.2011 - 03.2025

Bachelor of Science - Psychology, Biology

Missouri State University

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