Summary
Overview
Work History
Education
Skills
Certification
References
Languages
References
Timeline
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JESSICA EUNHA KIM

JESSICA EUNHA KIM

Ridgefield

Summary

Dynamic Branch Manager at Chase Bank with a proven track record in risk management and team leadership. Achieved a 90%+ customer satisfaction rating by implementing effective sales strategies and fostering strong client relationships. Recognized for exceptional performance and compliance, driving operational excellence and enhancing team capabilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Manager

Chase Bank
Hackensack
01.2022 - Current
  • Optimized branch operation by leading continuous improvement initiatives and implementing new process
  • Leading a team to manage various tasks associated with risk and transaction management.
  • Maintaining a 90% and above on customer satisfaction survey, by delivering high quality service.
  • Maintain a solid understanding of financial products and policy knowledge and verbally communicate it to team to ensure the team has the support needed to assist clients.
  • 2024 Perfect Branch Review result.

Lead Associate Ops

Chase Bank
Fort Lee
05.2017 - 01.2022
  • Supervise and manage Associate Bankers and their works at a high traffic branch
  • Observe and review individual employees’ interactions with clients to minimize any fraud or losses
  • Ensure friendly and professional customer interactions, maintaining over 85% for customer satisfaction rating
  • Provide a high level of product and leadership support to colleagues and also to clients.
  • Handling all compliance and operational tasks to sustain high passing audit/ review (Passed with a 98% & 97% on last two branch review)
  • Working as a Subject Matter Expert for the Paramus Market, NJ.
  • Helping branches in the market by observing, reviewing and giving feedback on operations/ controls to have an effective branch review
  • Working with 10 colleagues around NJ to assist with any questions and updates for branches to be in compliance
  • Champion of Chase awarded 2020

Personal Banker – Manager on Duty

Chase Bank
Palisades Park
08.2011 - 05.2017
  • Provided administrative support to Branch Manager and Assistant Branch Manager; managed calendars, planned branch and district meetings, composed written documents for management and upper management, organized branch’s business & social functions, helped to achieve 20% overall increase in the efficiency of the business
  • Regularly entrusted to provide supervisory assistance whenever branch manager and assistant manager were unavailable
  • High Meets Achiever
  • Recognized by colleagues, managers, and clients for consistently delivering exceptional customer service and for handling sensitive issues with tact and diplomacy
  • Active participant in The New Jersey North Diversity Council – served as Retention Committee leader (spearheaded meetings and planning events for new hires & gathered information to facilitate employee retention studies)

Sales Service Specialist & Teller

Bank of America
Fort Lee
07.2008 - 07.2011
  • Provided clients with highest-level service focusing on individual clients’ needs in order to build deeper bank-client relationships
  • Managed all client complaints & successfully resolved conflicts to help maintain top levels of customer satisfaction
  • Provided management with Operations, Compliance, and Team Scheduling support while consistently achieving 90% or better on audit results
  • Exceeded all established company goals for sales and services by over 150%
  • Involved in the Diversity Group to help contribute new ideas for business improvement
  • Established and maintained strong customer relationships with warm greetings & directed all inquiries to appropriate bank personnel as needed
  • Consistently exceeded goals set for teller referrals by over 125%

Education

Bergen Community College
Paramus, NJ
12.2008

Pace University
New York, NY
12.2007

Code of Conduct, Anti-Money Laundering, Customer & Controls KYP, ADA Awareness, Privacy Awareness, Regulatory Requirements, JPMorgan Chase Resiliency

JPMorgan Chase Coursework

Skills

  • Risk management
  • Regulatory compliance
  • Team leadership
  • Sales strategies
  • Employee training
  • Relationship management
  • Performance monitoring
  • Audit preparation

Certification

  • Code of Conduct
  • Anti-Money Laundering
  • Customer & Controls KYP
  • ADA Awareness
  • Privacy Awareness
  • Regulatory Requirements
  • JPMorgan Chase Resiliency

References

Professional references available upon request.

Languages

English
Native/ Bilingual
Korean
Native/ Bilingual

References

References available upon request.

Timeline

Branch Manager

Chase Bank
01.2022 - Current

Lead Associate Ops

Chase Bank
05.2017 - 01.2022

Personal Banker – Manager on Duty

Chase Bank
08.2011 - 05.2017

Sales Service Specialist & Teller

Bank of America
07.2008 - 07.2011

Bergen Community College

Pace University

Code of Conduct, Anti-Money Laundering, Customer & Controls KYP, ADA Awareness, Privacy Awareness, Regulatory Requirements, JPMorgan Chase Resiliency

JPMorgan Chase Coursework

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