Jessica Evans
MASSILLON,OH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Specialist of Facilities
Stark County Commissioners
10.2021 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Offered technical support and troubleshot issues to enhance office productivity.
- Boosted employee morale by planning team-building activities and corporate events.
- Conducted research to assist with routine tasks and special projects.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Prepared project documents, reports, and brochures.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments and vendors, organizing meetings and distributing essential information.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Transfer Specialist
Stark County Auditor
06.2020 - 10.2021
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Resolved title issues promptly by collaborating with underwriters, attorneys, and other stakeholders to clear any roadblocks hindering property transfer.
Contract Specialist
Aultcare Insurance
09.2015 - 06.2020
- Making sure providers are built correctly in the system so claims billed will process and hit the right contract according on how the provider needs to be paid.
- Handling the phone customers or face to face customers with issues that might be going on with how claims processed or how their benefits will pay for services being done.
- Making sure claims are processed and paying correctly per how benefits should be paid.
- Developed training programs to meet company objectives.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Authored, updated and implemented training procedures.
- Created training programs and instructional materials to further educate personnel.
District Service Specialist
Wellfount Pharmacy
10.2013 - 02.2018
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Inspected equipment to diagnose operational issues.
- Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues in a timely manner.
- Trained customer employees and managers on machine use and maintenance.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Hospice Aide
Mercy Medical Center
02.2009 - 10.2013
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Reduced patient anxiety and stress by offering calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
Dietary Aid, Activity Aid, and STNA
Brewster Parke
07.2005 - 07.2013
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Education
Some College (No Degree) - Business
University of Phoenix
Tempe, AZHigh School Diploma -
R.G. Drage Career Center
Massillon, OH05.2007
High School Diploma -
Fairless High School
Navarre, OH05.2007
Skills
- Word
- Records Management
- Excel
- Copier Operation
- PowerPoint
- Reception Duties
- Filing
- Verbal Communication
- Customer Relations
- Event Coordination
- Meeting planning
- Scheduling
- Billing oversight
- Order Processing
- Project Planning
- Expense Reporting
- Microsoft Office
- Data Entry
- Documentation and Recordkeeping
- Confidentiality and Data Protection
- Office Management
- Supply Inventory Control
- Office Administration
- Customer Service
- Customer relations and communications
- Multitasking and Time Management
- Employee timesheet processing
- Multi-line phone proficiency
- Accounting Support
- Invoice Processing
- Document and File Management
- Bookkeeping
- Payroll and budgeting
- Employee Communications
- Organizational Skills
- Excellent multi-tasking ability
- Financial Tracking
- Service Contracts
References
- Michelle Duff, 7601 Brookview St, Louisville, OH, 44641, 330-409-5414
- Shelby Youngman, 360 North Wabash, Brewster, OH, 44613, 330-767-4179
- Renae Dingler, 12891 Elton Street, SW, Navarre, OH, 44662, 330-327-5115
- Teresa Hall, 6330 Oakcrest Ave NW, Canton, Ohio, 44718, 330-933-6041
Timeline
Administrative Specialist of Facilities
Stark County Commissioners
10.2021 - Current
Transfer Specialist
Stark County Auditor
06.2020 - 10.2021
Contract Specialist
Aultcare Insurance
09.2015 - 06.2020
District Service Specialist
Wellfount Pharmacy
10.2013 - 02.2018
Hospice Aide
Mercy Medical Center
02.2009 - 10.2013
Dietary Aid, Activity Aid, and STNA
Brewster Parke
07.2005 - 07.2013
Some College (No Degree) - Business
University of Phoenix
High School Diploma -
R.G. Drage Career Center
High School Diploma -
Fairless High School