Jessica Evans
Costa Mesa,CA
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience and to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
3
3
years of professional experience
Work History
Experience Specialist
Aya Healthcare
San Diego
09.2021 - Current
- Provided comprehensive onboarding and continuous customer service support for a desk of 600+ traveling clinicians and 24 recruiters.
- Mastered company benefits, 401k, payroll processes, and housing policies to effectively address inquiries and resolve issues.
- Engaged with multiple departments including travel sales, payroll, housing, and quality management to facilitate seamless operations. Leveraged exceptional internal communication skills to ensure cohesive teamwork and efficient resolution of issues.
- Managed comprehensive mass outreach efforts including compliance updates, training modules, documentation requirements, facility updates, policy changes, and emergency communications ensuring clear and effective communication across various platforms.
- Collaborated closely with payroll representatives, data entry teams, and other stakeholders to investigate and rectify overpayment issues promptly and effectively.
- Facilitated clear communication and problem-solving to minimize financial impact and maintain positive relationships with travelers.
- Demonstrated proficiency in utilizing analytical tools and software to track, analyze, and report on overpayment trends and resolutions.
Experience Manager
Aya Healthcare
San Diego
10.2022 - 02.2023
- Successfully transitioned from customer service to a managerial escalation role while a collegue was on leave, overseeing support for 500+ traveling clinicians and 19 recruiters.
- Resolved complex issues spanning payroll, compliance, legal matters, clinical concerns, and HR issues, ensuring swift and effective resolutions.
- Demonstrated strong skills in cross-functional coordination, decision-making under pressure, handling sensitive information, proactive problem management, clear and concise communication, and proficient use of ticketing systems.
Retail Sales Coordinator
Secure One Capital
- Ensured accurate and complete submission of loan applications, demonstrating meticulous attention to detail and commitment to quality.
- Proactively contacted borrowers and stakeholders to provide timely updates on loan status and coordinated closing schedules, fostering positive client relationships and ensuring smooth transaction processes.
- Effectively addressed inquiries regarding missing loan documents and provided comprehensive information on loan status, demonstrating strong communication skills and customer service excellence.
- Managed calendars and efficiently scheduled meetings, optimizing productivity and ensuring seamless coordination of lender and client appointments.
- Updated databases and performed file maintenance to prepare documents for underwriter review, contributing to efficient workflow and compliance with regulatory standards.
Education
Bachelor of Science - Public Health
California State University, Fullerton
Skills
- Customer Satisfaction
- Problem Solving
- Effective Communication
- Data collection processes
- Organizational Skills
- Analytical Skills
- Relationship Building
Accomplishments
Presented with the Extra Mile Award which recognizes individuals who have gone above and beyond their regular duties or expectations in their work or personal endeavors.
Timeline
Experience Manager
Aya Healthcare
10.2022 - 02.2023
Experience Specialist
Aya Healthcare
09.2021 - Current
Retail Sales Coordinator
Secure One Capital
Bachelor of Science - Public Health
California State University, Fullerton