Jessica Evans
Orlando,FL
Summary
Seasoned Health Insurance Agent equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Adept at performing needs analysis, providing guidance and education through the plan selection process.
Committed to ethical practices and fostering strong client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
GuideWell, Florida Blue
07.2024 - 01.2025
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Licensed Health Insurance Agent
IHC Specialty Benefits
09.2020 - 11.2023
- Generated quotes and proposals for clients to match individual needs.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Cultivated strong client relationships through exceptional communication.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Licensed Life Insurance Agent
American Income Life
03.2017 - 09.2020
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Conducted meetings to discuss product and policy information with customers.
- Executed lead generation through various methods: cold-calling, networking and additional outreach approaches.
Customer Service Representative
Metlife Auto & Home
01.2016 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries, ensuring satisfaction and positive service experience.
- Enhanced customer satisfaction through efficient handling of complaints.
- Ensured high-quality support through comprehensive understanding of customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled fast-paced changes with a constructive approach.
Education
High School Diploma - General Studies
Department of Education
Warwick, RI09.2000
Skills
- Quotes and sales
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Product knowledge
- Customer retention
- Customer account review
- Conflict resolution
- Insurance sales
- Customer engagement
- Verbal and written communication
- Customer follow-up
- Team collaboration
- Call center customer service
- Reliability
Licenses
214, 215, 240 Health, Life and Annuities
Certification
2025 FFM Certification
Timeline
Licensed Health Insurance Agent
GuideWell, Florida Blue
07.2024 - 01.2025
Licensed Health Insurance Agent
IHC Specialty Benefits
09.2020 - 11.2023
Licensed Life Insurance Agent
American Income Life
03.2017 - 09.2020
Customer Service Representative
Metlife Auto & Home
01.2016 - 02.2017
High School Diploma - General Studies
Department of Education
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