Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Evans

Shorewood

Summary

Dynamic and results-driven Store Manager with extensive experience at Starbucks Coffee Company, recognized for excellence in team leadership, inventory management, and operational efficiency. Proven ability to drive sales growth, enhance customer satisfaction, and reduce staff turnover through effective training programs and by fostering a supportive, collaborative environment. Skilled in optimizing daily operations, solving complex problems, and adapting to changing business needs with reliability and professionalism. Strong focus on team development and delivering exceptional service standards, with a passion for creating uplifting experiences and achieving consistent, high-performing store outcomes.

Overview

17
17
years of professional experience

Work History

Store Manager/Coffee House Leader

STARBUCKS COFFEE COMPANY
04.2019 - Current
  • Oversaw daily operations, ensuring adherence to company standards and policies.
  • Cultivated an inclusive learning environment to equip and empower partners with the knowledge and skills to deliver the Starbucks Experience.
  • Ensured inventory systems were in place and properly utilized to have the right products and quantity to grow sales and minimize waste.
  • Analyzed store performance through key metrics and used problem solving to remove barriers to growth ensuring team is focused on the top priorities.
  • Enhanced team performance through regular feedback, coaching sessions, and development conversations.
  • Developed and maintained strong relationships with customers, fostering brand loyalty and satisfaction.
  • Used tools and reporting to write accurate schedules to optimize coverage during peak hours, improving service efficiency.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Shift Supervisor

STARBUCKS COFFEE COMPANY
02.2008 - 09.2018
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

Associate of Arts - Psychology

Joliet Junior College
Joliet, IL

Skills

  • Hospitality and Customer Experience
  • Staffing and Scheduling
  • Inventory management
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team building and leadership
  • Planning and Prioritization

Accomplishments

    Store Manager Quarterly Excellence Award (3x)

    Chicago Starting Five

Timeline

Store Manager/Coffee House Leader

STARBUCKS COFFEE COMPANY
04.2019 - Current

Shift Supervisor

STARBUCKS COFFEE COMPANY
02.2008 - 09.2018

Associate of Arts - Psychology

Joliet Junior College

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