Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Faenza

Easton,PA

Summary

Experienced in managing sales operations and coordinating team efforts to consistently meet goals. Strong organizational skills and meticulous attention to detail ensure seamless processes. Proven track record of enhancing customer satisfaction through effective communication and comprehensive support.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Casino Credit

Wind Creek Casino & Resorts
12.2023 - Current
  • Assist and process all credit applications
  • Update and process credit and gaming reports while maintaining confidentiality
  • Give credit information to inquiring casinos
  • Provide impeccable customer service to external and internal customers
  • Accurately use multiple systems for potential and current players
  • Systems used: CMP, DataMagine, Central Credit, NCC
  • Scan and verify government ID using Veridocs
  • Answer ~20 telephone inquiries per day

Player’s Club Rep

Wind Creek Casino & Resorts
12.2022 - 12.2023
  • Create new memberships and add perks to each new account using CMP
  • Scan and verify government issued identification using Veridocs
  • Explain/demonstrate how to use players cards, slot machines
  • Diffuse hostile situations with unhappy guests
  • Assist department with promotions, give aways, special events
  • Assist in training of new hires
  • Determine slot machine errors and reimburse play when necessary
  • Escalate complicated issues to management when needed

Owner/Escort Vehicle

BluJay Transportation Services
12.2019 - 10.2022
  • Positions held during escort of oversize loads – Hi Pole Lead Chase
  • Measure and verify load dimensions
  • Cultivate client, driver and other escort relationships
  • Establish and coordinate loads, runs
  • Arrange police escorts
  • Collaborate with law enforcement throughout routes, city limits and state lines
  • Plan/plot routing using InRoute, Google and Atlas
  • Read and verify state permits for accuracy
  • Advise on curfews, pop up construction zones, detours
  • Focus on safe driving, safety protocols, public safety
  • Call out road conditions/hazards to ensure safe passage of load and escorts
  • Negotiate structures on route including bridges, tree limbs, wires, vehicles, etc
  • Negotiate rates
  • Billing, track invoice payments, mileage, expenses

QA/QC CAPA Administrator

UL Registrar LLC
03.2014 - 01.2015
  • Liaison between facilities, Auditors, and Audit Owners
  • Assist auditors in communications with clients to ensure deadlines are met
  • Answer critical questions and explain non-conformities (CAPA) to clients
  • Oversee all communications between clients and auditors to ensure CAPAs are closed within the required timelines
  • Manage CAPAs with clients enrolled in the industry recognized certification programs
  • Review, contribute, assist and implement CAPA process procedures to ensure that work is performed effectively and proficiently
  • Manage ~450 – 500 individual CAPAs per week

Executive Assistant

Dräger Medical Sys, Inc
01.2009 - 06.2010
  • Provided administrative and business support to the President of Neonatal Care & Thermoregulation (NICU) Division
  • Prepared financial reports; designed and maintained quarterly newsletter
  • Negotiated contract terms and conditions with numerous vendors for conferences, meetings and events; addressed discrepancies, approved and signed contracts
  • Responsible for interior design and execution of lobby entry
  • Re-designed Neonatal Competitive Guide for field sales force
  • Oversaw special project design from inception to completion for NICU Booklet and NICU Calendar

Executive Assistant

Harris Corp, Inc
09.2006 - 11.2008
  • Provided administrative and business support to the Senior Vice President of Americas Sales Broadcast Division
  • Designed, created, managed, maintained, and distributed Americas Sales Funnel for division
  • Negotiated contract terms and conditions with numerous vendors for conferences, meetings and events; addressed discrepancies, approved and signed contracts
  • Communicated effectively to sales force of 156 professionals as well as other members of executive management team and Presidential staff
  • Assisted with the planning of company events such as the National Association of Broadcasters (NAB) tradeshow in Las Vegas
  • Assisted executive with employee performance evaluations, compensation plans, and bonus (SIC) payments
  • Engaged in the planning of sales budgets, sales targets, proposals, and sales forecasting

Education

Associate in Applied Science - Business Administration

LCCC
Schnecksville, PA

Microcomputer Operations -

Information Computer Systems Institute
Allentown, PA
04.1997

Skills

  • Organizational abilities
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Professionalism
  • Adaptability

Certification

  • Certified Escort Vehicle Operator: Virginia/PA, B60340538, 12/03/19, 12/31/24
  • Certified Escort Vehicle Operator: New York, 899804192, 11/10/23, 11/10/27
  • Phi Theta Kappa International Honor Society, Alpha Omicron Alpha Chapter, 03/19/17
  • Lehigh Carbon Community College Dean’s List, Spring 2017, Spring 2010, Fall 2000

Timeline

Casino Credit

Wind Creek Casino & Resorts
12.2023 - Current

Player’s Club Rep

Wind Creek Casino & Resorts
12.2022 - 12.2023

Owner/Escort Vehicle

BluJay Transportation Services
12.2019 - 10.2022

QA/QC CAPA Administrator

UL Registrar LLC
03.2014 - 01.2015

Executive Assistant

Dräger Medical Sys, Inc
01.2009 - 06.2010

Executive Assistant

Harris Corp, Inc
09.2006 - 11.2008

Microcomputer Operations -

Information Computer Systems Institute

Associate in Applied Science - Business Administration

LCCC

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