Jessica Fain
Mansfield
Summary
Dedicated professional with extensive experience in patient care and customer service. Proven ability to manage daily operations and collaborate effectively with clients and families to improve patient and customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Taker
Fidelis homehealth
Waxahachie
11.2023 - Current
- Monitored patient health, reporting changes to healthcare professionals promptly.
- Supported patients with daily living activities and personal hygiene to enhance comfort and dignity.
- Prepared nutritious meals aligned with dietary guidelines to promote health and well-being.
- Provided companionship and emotional support to improve patient well-being.
- Maintained clean, safe environments in patient rooms or areas of residence.
- Collaborated with families to align care plans with patient needs.
- Assisted with mobility and transportation to appointments or activities.
- Recorded patient care activities accurately to ensure compliance with health regulations and continuity of care.
Corporate Reception and Housekeeping
Lugo
Mansfield
07.2019 - 02.2025
- Prioritized and organized tasks to meet service goals and enhance customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Executed day-to-day duties with accuracy and attention to detail to maintain service quality.
- Developed functional solutions to problems, resulting in cost savings for the organization.
General Manager
Motherhood Maternity
Multiple Locations
08.2015 - 10.2019
- Managed daily business operations, coordinating budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Oversaw daily operations, improving customer experience and driving store performance.
- Evaluated store performance metrics to identify areas for operational improvements.
- Implemented inventory management systems, enhancing efficiency in supply chain processes.
- Ensured compliance with company policies and industry regulations across all locations.
Education
High School Diploma -
Legacy High School
Mansfield, TX06-2014
Certification - Early Childhood Care and Education
Early Child Development
Certificate - Early Childhood Care and Education
Special Needs Care
Skills
- Overseeing a team
- Medication administration
- Daily living assistance and monitoring
- Managerial duties
- Communication and scheduling
- Customer service
- Compliance and record management
- Dietary preparation
Languages
English
Native/ Bilingual
Certification
- Drivers License
- Early Childhood Education
- Special Needs Certification
Timeline
Patient Care Taker
Fidelis homehealth
11.2023 - Current
Corporate Reception and Housekeeping
Lugo
07.2019 - 02.2025
General Manager
Motherhood Maternity
08.2015 - 10.2019
High School Diploma -
Legacy High School
Certification - Early Childhood Care and Education
Early Child Development
Certificate - Early Childhood Care and Education
Special Needs Care