Jessica Falcon Hernandez
Bayonne
Summary
Accomplished Associate Property Manager with a proven track record at FirstService Residential, adept in tenant relations and property inspections. Excelled in maintaining high payment rates and fostering professional relationships, ensuring properties met the highest standards. Skilled in budget development and conflict resolution, I significantly enhanced tenant satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Associate Property Manager
FirstService Residential
09.2008 - Current
- Processed security deposit refunds.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Escalated major issues to property manager for immediate remediation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Assistant Property Manager
ETC Management
01.2007 - 07.2008
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Followed up on delinquent tenants and coordinated collection procedures.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associate of Applied Science - Business
Borough of Manhattan Community College
New York, NY09-2021
Skills
- Tenant relations
- Building maintenance
- Budget development
- Lease administration
- Property inspections
- Rent collection
- Onsite tours
- Relationship building and rapport
- Business processes and procedures
- Tenant issue resolution
- Security deposit refunds
- Property tours and inspections
Timeline
Associate Property Manager
FirstService Residential
09.2008 - Current
Assistant Property Manager
ETC Management
01.2007 - 07.2008
Associate of Applied Science - Business
Borough of Manhattan Community College
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