Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Falk

Gainesville,GA

Summary

Proven track record in enhancing client satisfaction and business development. Excelled in client relationship management and problem-solving, leading to significant improvements in customer care and operational efficiency. Skilled in persuasive speaking and analytical thinking, accomplishing track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Life and Health Insurance Agent

American Income
01.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Processed customer orders quickly and accurately for timely delivery.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Established strong customer relationships, building recommendations and loyalty.
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
  • Prepared and presented contracts and other legal documents to clients.
  • Developed new business and managed new and existing clients.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Reviewed and executed confidential documents, contracts and disclosures.

Quality Control Technician

Fieldale Farms
01.2022 - 01.2024
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Trained new team members on proper quality control techniques

Manager

Panda Express
01.2018 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and banks to keep everyone on same page and working toward established business goals.

Education

GED -

Lumpkin County High School
Dahlonega, GA
03.2017

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Relationship Building
  • Customer service abilities
  • Clear Communication
  • Documenting information
  • Conflict Resolution
  • Persuasive Speaking
  • Recordkeeping proficiency
  • Polite communication skills
  • Product Sales
  • Business Development
  • Lead prospecting
  • Stress Management
  • Analytical and Logical Thinking
  • Client Relationship Management

Timeline

Life and Health Insurance Agent

American Income
01.2024 - Current

Quality Control Technician

Fieldale Farms
01.2022 - 01.2024

Manager

Panda Express
01.2018 - 01.2020

GED -

Lumpkin County High School

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Jessica Falk