Jessica Falmngar
Tacoma,WA
Summary
Attentive Corporate Travel Consultant with 6 years solid Sabre experience handling corporate travel details and committed to ensuring client satisfaction and building long-term relationships. Proactive and an adaptable team player with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Travel Experienced Counselor II
CWT
07.2017 - 08.2023
- Coordinated ground transportation such as rail and car, accommodations and air for domestic and international trips for clients based on clients’ needs, budgets and expectations.
- Conducted quick and accurate bookings on each call in order to lower call handle times.
- Specialized in booking Federal Government travel and adhered to specific corporate account policies for travel requirements.
- Managed approximately 90 incoming calls and emails per day for travel arrangements, itinerary and invoice requests, and inquiries.
- Maintained up-to-date knowledge of travel industry regulations and trends, including airline rules and regulations, account requirements, and travel advisories.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect procedures.
- Worked to resolve any possible problem that they may experience on their trip, by contacting airline and company representatives, with goal of problem resolution for our mutual client
- Collaborated with Defense Travel System (DTS) to correct any booking errors, book travel requests, or place PNR on correct queue.
- Managed complex international travel itineraries to include multiple destinations, complex fares, and comparing fare quotes, when Government fares are not available.
Education
High School Diploma -
Saint John's High School
Tumon, Guam05.1999
Skills
- Sabre GDS Experience
- High Volume Call Center
- International and Domestic Travel
- Customer Service/ Customer Inquire and Response
- Time management
- Organization
- Travel Arrangements
- Client Relationship Building
- Team Player
- Accurate Documentation
- Policies and Procedures Adherence
- Effective Communication
Profession Relevant Skills
- Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
- Successfully completed quarterly Security Awareness Trainings
- Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.
- Assisted in processing work queues, setting up exchanges or refunds and placing on correct queue, and created or updated customer profiles
- Collaborated closely with other departments within the organization regarding any customer inquiries or complaints about their travel experience.
- Utilized knowledge of GDS systems to research fares, availability, routes and schedules for clients.
- Maintained a high level of privacy and and accuracy by ensuring PNR entries are correct and complete.
- Work experience in both a high volume call center and on-site office location, handling 10 different Government accounts simultaneously that all had different pseudos, different policies, and travel requirements.
Hobbies and Interests
I love to travel, and I have visited majority of the Pacific Islands and Asian countries since childhood. I enjoy bbq's at the park or by the lake with my family on summer weekends. In my spare time, I do outreach community service with my church's womens fellowship group.
Timeline
Travel Experienced Counselor II
CWT
07.2017 - 08.2023
High School Diploma -
Saint John's High School