Jessica Faragalla

Healthcare professional specializing in Enhanced Care Management (ECM) and care coordination. Proven track record in managing ECM programs and leading multidisciplinary teams to enhance support for high-risk populations. Expertise in patient-centered planning and cross-departmental collaboration, resulting in improved health outcomes. Recognized for delivering culturally competent care through comprehensive, whole-person strategies.

• English
• Arabic

• St. Mary & St. Mark Church, Ripon, CA, 2024-03-01, Present, Distribute meals, blankets, and essential hygiene items to individuals experiencing homelessness., Organize and coordinate community outreach initiatives to support underserved populations.
• Kaiser Permanente, Modesto, CA, 2024-04-01, 2024-06-01, Assisted patients with transportation and navigation within the facility, ensuring a positive hospital experience., Provided companionship and support to patients, helping alleviate stress and anxiety during their visits., Collaborated with hospital staff to enhance patient flow and minimize wait times., Assisted in patient check-ins and guided visitors to designated departments, improving overall hospital efficiency., Participated in training sessions to understand best practices in patient care and customer service.
• Sunday School Teacher & Community Outreach Coordinator, Pleasanton, CA, 2018-01-01, 2022-01-01, Developed and implemented engaging lesson plans for children, fostering a supportive and educational environment., Organized and led multiple church events, including Vacation Bible School and seasonal programs., Coordinated outreach programs to support church members and local families in need.
• Fair Chance Dougherty Valley High School, San Ramon, CA, 2016-11-01, 2018-05-01, Provided skill development support for students with special needs, focusing on communication, self-advocacy, and social engagement., Created enriching experiences to enhance students' cognitive and social abilities through structured activities.