Jessica Farmer
Myrtle Beach,SC
Summary
Customer service professional with strong track record in guest services management. Skilled in improving guest experiences and streamlining service processes. Known for collaborative teamwork and adaptability to changing needs, ensuring high standards and results-driven outcomes.
Overview
13
13
years of professional experience
Work History
Assistant Guest Services Manager
Lowes Foods
01.2025 - Current
- Reduced customer complaints by proactively addressing potential issues before they escalated.
- Streamlined front desk processes for improved efficiency and reduced wait times for guests.
- Maintained accurate inventory of supplies, ensuring adequate stock levels for daily operations without excess waste or expense.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Maximized store sales by cross-selling additional products during checkout.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Supported the Sales Manager in setting targets and devising action plans to achieve goals consistently.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
Operations Support Supervisor
Doordash Corporate
10.2020 - 01.2024
- Successfully managed and coordinated daily operations of a team of 20+ employees, ensuring efficient workflow and high levels of customer service.
- Mentored and coached team members to ensure successful performance.
- Conducted performance reviews to measure employee growth and skills.
- Monitored a Jira board to assist engineers with further investigation requests so a resolution was found within timeframe.
- Assisted with creating workflow tasks to streamline a process for all Jira tickets that we created to improve efficiency.
- Worked closely with the cross functional partners to develop strategies for improving operational efficiency within the department.
- Analyzed data from surveys and reports to identify trends or opportunities for improvement.
- Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement.
- Implemented best practices that improved quality control measures across the organization.
- Adapted quickly to changing business needs by developing creative solutions that meet company goals efficiently.
- Oversaw the training of new employees on job responsibilities and expectations.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Claims/Document Review Supervisor
Asurion
03.2016 - 10.2020
- Worked with a specialized team that reviewed documentation to help with approving customer claims.
- Performed quality inspections monthly for the team to ensure accurate results and high quality customer service.
- Provided technical support to team members in order to assist them in completing tasks more efficiently.
- Motivated employees to reach highest professional potential.
- Set performance goals for staff members and helped teams meet important deadlines.
- Analyzed customer feedback data to identify potential opportunities for improvement in product design or manufacturing processes.
- Lead weekly quality calibrations with the internal quality department.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Gave weekly team readouts in regards to performance management and client KPIs.
- Trained new employees on company policies, procedures and work ethics.
- Assisted managers with employee recruitment and interviews.
Booking Manager
Welcome to 1979 Studio
06.2013 - 03.2016
- Developed detailed plans for the scheduling of artist and clients in accordance with organizational objectives.
- Managed a high-volume of artists inquiries, requests and bookings in an efficient manner.
- Developed and maintained relationships with artists to ensure satisfaction with booking services.
- Created strategies to optimize the booking process for artists, ensuring smooth transactions.
- Identified opportunities for process improvements within the team's scheduling system.
- Implemented innovative approaches in marketing campaigns to increase brand visibility.
- Coordinated meetings between artists and clients to discuss event details and pricing options.
- Prepared documents such as memos, letters, emails or spreadsheets required for operational tasks.
- Routed phone calls to appropriate recipients and handled internal business correspondence.
- Updated account information in company databases.
- Recorded customer transactions and filed receipts.
Education
Green Belt Ceritified
Six Sigma
Nashville, TN01-2019
Cosmetology License - Cosmetology
Empire Beauty School
Rock Hill, SC 05.2001 -
Skills
- Team Leadership
- Customer Satisfaction
- Communication Skills
- Process Improvement
- Operational Efficiency
- Training and Development
- Project Assignment Management
- Cross-Functional Collaboration
- Improvement Plans
- Scheduling
- Microsoft Office
- Google Suite
- Atlassian JIRA
- Workday
- Salesforce
Timeline
Assistant Guest Services Manager
Lowes Foods
01.2025 - Current
Operations Support Supervisor
Doordash Corporate
10.2020 - 01.2024
Claims/Document Review Supervisor
Asurion
03.2016 - 10.2020
Booking Manager
Welcome to 1979 Studio
06.2013 - 03.2016
Cosmetology License - Cosmetology
Empire Beauty School
05.2001 -
Green Belt Ceritified
Six Sigma