Jessica Farnworth
West Valley City,UT
Summary
Seeking a rewarding position with a reputable organization where I can build on my unique set of skills, expand my knowledge and grow into a successful and long-term career.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist/ Final Documents
Intercap Lending
South Jordan, UT
08.2021 - Current
- Consultative techniques to understand customer needs and make strategic referrals to business partners.
- Have achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
- Provide primary customer support to internal and external customers.
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
- Reinforce established quality control standards and followed procedures for optimal customer interactions.
- Maintain and manage customer files and databases.
- Surpass performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Resolve concerns with products or services to help with retention and drive sales.
- Comply with company policies and procedures by encouraging positive and effective work environment among employees.
Daycare Owner/Operator
Learn Laugh Play W/Miss Jessica
Grantsville, UT
04.2018 - 09.2021
- Maintained accurate accounting of tuition and operating reports.
- Stayed current on codes and maintain compliant program operations in Utah.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Maximized occupancy of building to achieve return on investment.
Customer Service Coordinator With Transportation
Walmart Distribution Center / WROC
Grantsville, UT
8 2012 - 04.2018
- Collaborated with third-party vendors to implement a good freight flow to insure on time deliver of product and goods create exceptional customer experiences
- Established long-term customer relationships through prompt and courteous service
- Tracked time spent on assignments each day for productivity reporting
Dental Assistant Expanded Functions
Grantsville Family Dental: Curtis Carl Blaine DDS
Grantsville, UT
10.2009 - 08.2012
- Worked closely with patients before, during and after dental procedures
- Completed patient paperwork and scanned into Dentrix system
Education
High School Diploma -
Grantsville High School
Grantsville, UTSkills
- Excel
- Micro-soft
- Strong problem-solving aptitude
- Committed to maintaining data integrity
- Coaching and mentoring
- Reliable
- Natural leader
- Responding to Difficult
Timeline
Customer Service Specialist/ Final Documents
Intercap Lending
08.2021 - Current
Daycare Owner/Operator
Learn Laugh Play W/Miss Jessica
04.2018 - 09.2021
Dental Assistant Expanded Functions
Grantsville Family Dental: Curtis Carl Blaine DDS
10.2009 - 08.2012
Customer Service Coordinator With Transportation
Walmart Distribution Center / WROC
8 2012 - 04.2018
High School Diploma -
Grantsville High School