Jessica Faurot

ColumbiaDoctors Hudson Valley (Hudson Heart Associates), Division of Cardiology, Department of Medicine, Columbia University Medical Center, Ambulatory Medical Practices MSO

In 2017 I transitioned into the CDHV authorizations department. Where I was promoted to the Centralized IV/Authorization manager in 2020 when our CDHV practices merged with CDMG.

• Managing our IV/Authorization staff, between 7-10 employees.
• Identifying and reporting issues with credentialing and authorization portals for satellite providers and locations
• Identifying and reporting issues within EPIC for insurance verification and plan entry to ensure proper workflow.
• Improved team productivity by streamlining workflow processes and implementing best practices.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• processing Bi-Weekly payroll for IV/Authorization staff members.
• Processing authorizations for CDMG/CDHV locations, including but not limited to cardiology testing, cardiac catheterizations, GI procedures, external radiology requests and Prolia injectable medication.
• Performing daily insurance verification requests, and resolving edits in patient accounts.
• Issuing insurance referrals for patients being referred to specialists by our CDHV Internal Medicine providers.
• Working EPIC pre-reg workques to fix registrations edits and identify patient accounts that require insurance referrals for our specialist providers in the the CDHV location.
• Contacting PCP offices and Patient's prior to upcoming specialist appointments to assist the CDHV offices in obtaining referrals

After 3 years in the call center, I was promoted to front desk staff where I processed both check-in and check-out daily workflows:

• Verifying patient demographics and insurance is accurate upon arrival.
• Providing patient's with updated registration and consent forms for testing.
• Making necessary patient account updates when needed.
• Scheduling patient appointments.
• Collecting copays
• Contacting external PCP offices to obtain referrals for upcoming specialist appointments.
• Established positive relationships with patient's and other staff members.
• Assisted in training new staff

Upon returning from Maternity leave I transitioned into the call center:

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Creating new patient accounts.
• Scheduling appointments and taking patient messages
• Calling patients to confirm and reschedule appointments
• Managing Dr Beniaminovitz's schedule to ensure patients have been added and removed properly.
• Assisted in training new staff

I started off as a Medical records associate and transitioned into the department supervisor till I went out on maternity leave.

• Assisted in the hiring and training process for new staff.
• Streamlined medical records by implementing efficient filing and timely faxing of documentation, while ensuring all HIPAA guidelines are met and maintained.
• Pulling charts and requesting records upon request by physicians and staff.
• Prepping paper charts for add on appointments as well as the next business day schedule. This would include, obtaining outside records, placing new face sheets in the charts and making sure all clinical info was filed properly, prior to the patient's appointment .