Jessica Fehrn

• Leadership & Team Development Led and developed a high-performing dental team, fostering collaboration, mentorship, and professional growth. Designed and conducted tailored training programs, enhancing service quality and team efficiency. Created a supportive work environment, increasing job satisfaction and retention.
• Enhanced patient satisfaction by implementing a customer-focused approach to service delivery; improving service quality and operational efficiency.
• Organized and led monthly team meetings to review performance metrics, discuss training feedback and identify areas for continuous improvement.
• Operational & Business Strategy
  Streamlined workflows and operational procedures, reducing inefficiencies and minimizing patient wait times.
• Collaborated with cross-functional teams to develop and execute business strategies that contributed to practice growth.
• Managed insurance credentialing, coordination, and accounts receivable to optimize revenue cycle management.
• Revenue Cycle & Insurance Management
  Processed insurance billing, payment postings, and claim estimates, improving collections and overall revenue.
• Served as a liaison between insurance carriers, staff, and patients, resolving concerns efficiently to maintain strong relationships and high patient satisfaction.
• Implemented best practices for billing statement processing, aging report management, and collections, reducing outstanding accounts receivable.
• Technical Proficiency
  Experienced in Dentrix/Dentrix Ascend software for insurance processing, payment prioritization, and patient communication.

As the Center Manager at Vivos Therapeutics, I successfully led and managed daily operations, driving practice growth, patient engagement, and revenue success. Under my leadership, our center achieved the highest treatment sales across locations, demonstrating my ability to optimize business performance, streamline operations, and enhance patient satisfaction.

• Achieved the highest treatment sales within the company by implementing strategic sales techniques, patient education, and referral programs.
• Led daily operations of the center, overseeing staff, financials, scheduling, and patient experience to ensure seamless functionality.
• Trained and mentored team members, fostering a high-performing and motivated work environment.
• Developed and executed sales strategies, increasing patient conversions and maximizing revenue.
• Managed treatment coordination, guiding patients through the consultation process, financial planning, and treatment acceptance.
• Enhanced patient satisfaction by implementing a customer-centric approach, ensuring personalized care and positive outcomes.
• Streamlined administrative and operational workflows, improving efficiency in scheduling, billing, and insurance processing.
• Collaborated with corporate leadership to develop marketing and outreach initiatives, expanding patient volume and brand awareness.