Jessica Feist-Newes
Two Harbors,MN
Summary
Ambitious highly skilled training and development professional with emphasis on revenue cycle management, compliance and behavior health. Strong values working within diverse communities. Proficient written and communications skills, Able to multi-task and prioritize duties. Skilled in leveraging performance metrics and LMS applications. Competent with Microsoft Office applications, Epic modules and current LMS modules. Ability to maintain a professional approach and handle confidential materials.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Instructor/ Academic Advisor
AMERICAN INDIAN OIC, Takoda Institute
08.2017 - 04.2022
- Created and implemented course content for Patient Services Medical program for ACCSC accredited, Minnesota Board of Education recognized, non-profit adult education institute
- Courses created and instructed; Medical Terminology, Revenue Cycle Management, Regulatory Compliance, Patient Services and Electronic Health Records
- Generated top-quality instruction, textbooks, and learning materials addressing needs of specific adjunct instructors within program
- Delivered robust, engaging lectures, created and maintained hands-on, active course exercises
- Advised academic and personal success of learners by providing support and community resources through community and facility engagement
- Guided resolution of learner issues with respect and professionalism, while supporting institution integrity and values
- Designed engaging lesson plans by incorporating diverse teaching methods to cater to different learning styles
- Designed course syllabus and refined learning objectives
- Advised students on work readiness, increasing student employment by 15%
- Implemented and facilitated a resume writing and employment interview skills seminar for the entire student body at Takota Institute
- Assisted students with online profiles, Indeed, LinkedIn, ONET On Line
- Facilitated classroom discussions, enhancing student participation and critical thinking skills.
- Provided constructive feedback on assignments to support student growth and improve academic performance.
Patient Access Specialist and Compliance Lead Trainer
ALLINA HEALTH
04.2008 - 11.2016
- Coordinated training for new Revenue Cycle Management, Patient Access staff on EHR Epic Modules, Cadence and Prelude in compliance with organizational policies and procedures
- Led onboarding and annual training in Regulatory Compliance, including HIPAA / HITECH and standards in accordance with CMS and the OIG
- Created comprehensive RCM Patient Access training materials, fostering a collaborative learning environment
- Analyzed training metrics to identify areas for improvement
- Ensured assigned Epic work queues were managed effectively, reducing work queue threshold levels by 7%
- Enhanced patient satisfaction by providing efficient registration and scheduling services as a Patient Access Specialist
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Applied problem-solving skills to resolve patient inquiries and billing issues efficiently.
Patient Services Coordinator /Mental Health Worker
ACUTE PSYCHIATRIC UNIT, Hennepin County
07.2005 - 04.2008
- Executed 72 hour hold intake and admissions for new patients, obtaining medical history, demographics and insurance information
- Directed patient and family to community resources for housing, treatment to assist with recovery from mental or physical illness, following through to ensure service efficacy
- Initiated patient follow through by partnering with community resources for continuous patient support
- Utilized customer relationship management systems to track patient interactions and follow-up needs.
- Counseled family members on approach, understanding and supporting patient mental illness
- Mitigate safety of patients and APS employees by keeping level head during crisis situations
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Secured medical requests from mental health courts, commitment papers, outside psychiatric services and attorneys
- Displayed sensitivity to cultural and linguistic needs of clients and families
Education
Bachelor of Science - Psychology
Arizona University
Tempe, AZ05.1993
Skills
- Strong communication skills
- Class instruction
- Collaborative team player
- Technology integration
- Progress evaluations
- Multicultural sensitivity
- HIPAA compliance
- Training and Development
- Medical terminology
- Revenue Cycle Management
- Mental / behavior health
- Empathy and patience
Certification
- Certified Allied Health Instructor, Advance Health Institute
- Certified Nursing Assistant (CNA), 10/01/17, 08/31/25
Timeline
Patient Services Instructor/ Academic Advisor
AMERICAN INDIAN OIC, Takoda Institute
08.2017 - 04.2022
Patient Access Specialist and Compliance Lead Trainer
ALLINA HEALTH
04.2008 - 11.2016
Patient Services Coordinator /Mental Health Worker
ACUTE PSYCHIATRIC UNIT, Hennepin County
07.2005 - 04.2008
- Certified Allied Health Instructor, Advance Health Institute
- Certified Nursing Assistant (CNA), 10/01/17, 08/31/25
Bachelor of Science - Psychology
Arizona University
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