Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fels

Toledo

Summary

Organized and motivated team leader with a positive attitude. Solid experience with speaking to people and handling situations dealing with customers. Very knowledgeable about rules and expectations in the workplace along with the willingness to help anyone in need. Loves to work with people and is very reliable in showing up and communicating with co-workers.

Overview

8
8
years of professional experience

Work History

Virtual Teller

Directions Credit Union
09.2024 - Current
  • Handles all member transactions through the Interactive Teller Machine. This includes deposits, withdrawals, payments, and transfers.
  • Processes online deposit account applications through Meridian Link. This includes savings, checking, certificates, and youth accounts.
  • Verifies all checks that are deposited through the ATM. Verifying the payee, date, amount, and where the check came from.
  • Handles all mail payments from members that are sent to DCU. Processes the checks and applies them to the member's loan.
  • Organizes and sorts all mail for the corporate office. Ensures that all of the mail goes to the correct person or department.

Member Service Representative

Directions Credit Union
01.2024 - 09.2024
  • Handled member transactions such as deposits, withdrawals, and payments.
  • Counted money and balanced my drawer throughout the day to ensure I gave all members the correct amount and took in the exact amount they gave me.
  • Communicated with co-workers at our corporate office when issues would arise with our members' accounts.
  • Reviewed all checks that I deposited into members' accounts to ensure they were endorsed properly and applying the proper holds.
  • Ensured I gave all members a positive experience by greeting them with a smile and being welcoming.





Server/ Bartender/ Assistant General Manager

Quimby's Food and Spirits
01.2018 - 12.2023
  • Assisted in placing bar supply orders, managing inventory counts and interacting with vendors with orders and deliveries.
  • Worked with POS systems to place orders, manage bills, and handle complimentary items for dissatisfied customers.
  • Prepared creative and eye-catching menu boards featuring popular food items and upcoming specials.
  • Worked and communicated smoothly with other co-workers while still managing to provide all customers with a good experience.
  • Took reservations and to-go orders by phone and also answered customers’ questions and complaints.
  • Planned out goals with management team to make the restaurant a more efficient business.

Education

High School -

Whitmer High School
05.2020

Associate - General Science

Owens Community College
05.2024

Skills

  • Extremely organized
  • Attention to detail
  • Multitasker
  • Strong communicator
  • Positive attitude

Timeline

Virtual Teller

Directions Credit Union
09.2024 - Current

Member Service Representative

Directions Credit Union
01.2024 - 09.2024

Server/ Bartender/ Assistant General Manager

Quimby's Food and Spirits
01.2018 - 12.2023

Associate - General Science

Owens Community College

High School -

Whitmer High School

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