Jessica Felt
Mesquite,NV
Summary
Organized and dependable professional looking for a position to utilize and expand upon current knowledge and skills. Successfully works as part of a team to reach personal and business goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Stockroom Attendant
RAM Aviation
St. George, UT
01.2024 - Current
- Organized stockroom shelves to maintain efficient inventory management systems.
- Ensured that all product was properly labeled, stored, and tracked in the warehouse database.
- Performed cycle counts to ensure accurate inventory levels.
- Responded quickly to production team members inquiries regarding product availability.
- Maintained records of all transactions using computer systems accurately.
- Prepared summaries of daily work completed for review by supervisors.
Warehouse Checker
Do it Best
Mesquite, NV
08.2023 - Current
- Inspect/audit incoming product
- Disposition of nonconforming materials
- Completing documentation in compliance with damage protocol
- Palletize product to route to proper home locations in safe and efficient manner
- Daily use of RF scanner
Remote Customer Service Specialist
eBay
Mesquite, NV
11.2022 - 08.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Relayed customer feedback to cross-functional teams to improve products and services.
Remote Call Center Customer Service Specialist
Progressive Insurance
Mesquite, NV
06.2021 - 11.2022
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Processed changes in insurance policies while navigating multiple systems
- Reassessed client needs and financial situations.
- Answered insurance-related questions while asking probing questions and offering solutions to resolve customer issues.
- Responded to queries, solved or referred problems and followed up with customers to increase satisfaction.
- Built trusted partnerships through open and interactive communication.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Attended training and educational seminars to enhance knowledge and credentials.
Fulfillment Associate
Amazon
Tracy, CA
09.2019 - 04.2021
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Met trucks carrying incoming shipments, carefully unloaded merchandise.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Palletized merchandise for easy movement to sales floor locations.
- Used RF scanner to pick items from bins and complete orders.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Packaged items with appropriate materials to prevent damage during shipping.
Lead Daycare Teacher
Little Sprouts Daycare
Oakdale , CA
02.2015 - 09.2019
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Introduced learning activities and imaginative play to teach children to explore.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Developed and enforced positive strategies to encourage good behavior.
- Maintaining a healthy and safe environment for all staff, visitors, and patrons.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Led monthly team meetings.
- Completed inventory audits to ensure required supplies were available at all times.
- Auditing student and employee files to meet state requirements.
- Scheduling and leading daycare tours for prospective clients.
Pet Stylist
PetSmart
San Jose, CA
02.2012 - 02.2015
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Delivered consistent customer service to pet owners, effectively increasing repeat business.
- Consulted with clients about desired cuts and styles for individual animals.
- Made recommendations on individual grooming needs of pets.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Bathed, dried and groomed over 8 animals each day.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
Education
High School Diploma -
PACE
Modesto, CA05.2009
Skills
- Excellent problem solving skills
- Positive attitude
- Great attention to detail
- Quality assessment and assurance
- Team player that can be relied upon
- Strong customer service skills
- Adaptable to change in work demands
- Proficient in Microsoft
Certification
- CPR Certified
- FBI fingerprint and background clearance
- California mandated reporter certification
Copies available upon request
Timeline
Stockroom Attendant
RAM Aviation
01.2024 - Current
Warehouse Checker
Do it Best
08.2023 - Current
Remote Customer Service Specialist
eBay
11.2022 - 08.2023
Remote Call Center Customer Service Specialist
Progressive Insurance
06.2021 - 11.2022
Fulfillment Associate
Amazon
09.2019 - 04.2021
Lead Daycare Teacher
Little Sprouts Daycare
02.2015 - 09.2019
Pet Stylist
PetSmart
02.2012 - 02.2015
High School Diploma -
PACE