Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Felver

Green Cove Springs,FL

Summary

I am an open-minded professional who always strives to deliver excellent communication, honesty, integrity, and overall satisfaction from customers as well as within my role in the company. I am always willing to learn new skills, demonstrate those skills, and collaborate with my colleagues to maximize company efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Community Association Manager

Vesta Property Services
08.2023 - 09.2025
  • Managed community operations and resident relations.
  • Updated community members with pertinent information on a regular basis.
  • Responded to telephone, email, and in-person resident requests.
  • Collaborated with vendors to ensure maintenance and service requests were addressed promptly.
  • Organized community events to enhance resident engagement and participation.
  • Attended all Board Meetings & Committee Meetings while preparing all meeting materials.
  • Initiated bi-weekly or monthly compliance inspections and sent compliance notices to residents.
  • Established Committees for fining and oversaw the entire process until fines were collected and compliance was met.
  • Ensured that vendors were paid in a timely manner.
  • Supervised up to 17 communities consecutively within my portfolio.
  • Guaranteed that all communities were compliant with state and local statutes.
  • Determined when community documents needed to be renewed or updated.
  • Represented communities during any legal meetings and communicated with attorneys when needed.
  • Oversaw new community developments by working closely with developers and builders and communicating projects to new residents.

Office Manager

EverReady Tree Service
07.2016 - 07.2023
  • Answered customer calls and scheduled estimates.
  • Communicated precise details of customer’s needs to salesmen as well as labor crews.
  • Scheduled and oversaw tree removals, tree trimmings, and landscaping.
  • Performed all payroll, data entry, invoicing.
  • Prepared customer contracts and payment deposits.
  • Collected all payments as accounts receivable.
  • Distributed all payments as accounts payable.
  • Ordered and delivered any supplies or parts the crew needed on site during the duration of the job
  • Performed groundsman duties if short staffed.

Bookkeeper & Office Aide

Ray French Air Conditioning and Heating, Inc.
07.2014 - 07.2016
  • Oversaw payroll, bookkeeping and general clerical duties.
  • Balanced ledgers and ensured accurate financial reporting.
  • Coordinated and monitored dispatching and routing of technicians.
  • Answered customer calls, scheduled estimates, initiated service, installation, and maintenance appointments.
  • Processed job permits (had oversight of all jobs from
    customer sign-up to completion), customer warranties and rebates.
  • Oversaw accounts payable and receivable to ensure accuracy.
  • Issued all quarterly tax payments for company.
  • Ordered all equipment and parts for service.
  • Performed data entry duties prior to new software.
  • Learned how to operate all new software and trained other employees.

Education

High School Diploma -

Trenton High School
Trenton, FL
05.2004

Skills

  • Customer Service Expert
  • Attentive
  • Detail Oriented
  • Excellent Communicator
  • Problem Solver
  • Strategic Thinker
  • Fast Learner
  • Proficient in Technology
  • Client and/or vendor relationship builder

Certification

  • Licensed Community Association Manager (CAM61611) - April 2024

Timeline

Community Association Manager

Vesta Property Services
08.2023 - 09.2025

Office Manager

EverReady Tree Service
07.2016 - 07.2023

Bookkeeper & Office Aide

Ray French Air Conditioning and Heating, Inc.
07.2014 - 07.2016

High School Diploma -

Trenton High School

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