Jessica Ferguson
Stanwood,MI
Summary
Dynamic General Manager with a proven track record at Performance Plus Quick Oil Change, excelling in operations management and team building. Spearheaded training initiatives that enhanced employee performance and satisfaction. Cultivated strong client relationships, driving sales growth and operational efficiency through effective leadership and strategic resource allocation.
Overview
5
5
years of professional experience
Work History
General Manager
Performance Plus Quick Oil Change
07.2025 - Current
- Managed daily operations, ensuring seamless workflow across departments.
- Supported strategic initiatives by coordinating team activities and resource allocation.
- Assisted in developing operational procedures to enhance efficiency and effectiveness.
- Collaborated with leadership to identify areas for improvement within organizational processes.
- Conducted routine assessments of team performance, providing constructive feedback and support.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Performance Plus Quick Oil Change
04.2025 - 07.2025
- Organized training sessions for new staff, fostering a culture of continuous learning.
- Developed communication channels between teams to streamline information sharing and project updates.
- Participated in budgeting discussions, contributing insights on resource management and cost control.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
District Training Manager
Performance Plus Quick Oil Change
01.2025 - 05.2025
- Developed and delivered training programs to enhance team performance and compliance.
- Collaborated with management to assess training needs and implement effective solutions.
- Utilized learning management systems to track employee progress and training completion.
- Facilitated workshops that improved product knowledge and customer service skills among staff.
Service Writer/Parts Specialist
Lakeside Motor Sports
05.2020 - 07.2023
- Coordinated service requests and managed customer inquiries for efficient workflow.
- Documented repair orders and communicated specifications to technicians for clarity.
- Assisted in maintaining accurate service records and inventory management.
- Scheduled appointments, optimizing technician availability and customer satisfaction.
- Provided detailed explanations of services and pricing to enhance customer understanding.
- Collaborated with team members to streamline processes and improve service delivery.
Education
High School Diploma -
Morley Stanwood High School
Morley, MISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
Timeline
General Manager
Performance Plus Quick Oil Change
07.2025 - Current
General Manager
Performance Plus Quick Oil Change
04.2025 - 07.2025
District Training Manager
Performance Plus Quick Oil Change
01.2025 - 05.2025
Service Writer/Parts Specialist
Lakeside Motor Sports
05.2020 - 07.2023
High School Diploma -
Morley Stanwood High School
Similar Profiles
Austin McClureAustin McClure
Service Manager at Performance Plus Quick Oil ChangeService Manager at Performance Plus Quick Oil Change
Earl HallEarl Hall
Entry-Level Automotive Lube Technician at Quick Lube of Carolina LLC / Take 5 Oil ChangeEntry-Level Automotive Lube Technician at Quick Lube of Carolina LLC / Take 5 Oil Change
KENNTH ISAAC BROWNKENNTH ISAAC BROWN
Oil Change Technician / NC State Inspector at Victory Lane Quick Oil ChangeOil Change Technician / NC State Inspector at Victory Lane Quick Oil Change
Peggy Riddell-CooleyPeggy Riddell-Cooley
Medical Coder at Munson Healthcare Cadillac HospitalMedical Coder at Munson Healthcare Cadillac Hospital
Karlie KingKarlie King
Tutor at Chippewa Hills School DistrictTutor at Chippewa Hills School District