Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fernandez

Los Angeles,CA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

10
10
years of professional experience

Work History

Starbucks Barista

Starbucks
10.2017 - 11.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Server

BJ'S Restaurant & Brewhouse - Orange, CA
11.2018 - 03.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Hostess

Olive Garden - Brea, CA
08.2017 - 05.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported restaurant marketing efforts through effective social media engagement and promotional event planning.

Baker/cashier/server

The Cheesecake Fcatory
04.2014 - 06.2017
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Supported business growth by participating in local community events as a representative of the bakery.
  • Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
  • Managed daily operations of the bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
  • Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Strengthened relationships with vendors by negotiating favorable pricing terms on ingredient purchases.
  • Minimized operational costs through careful usage of resources while maintaining product quality.
  • Exceeded sales targets through effective cross-selling of complementary products and upselling of premium items.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Created appealing displays to showcase products in bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Assisted in planning and running promotional events and campaigns.
  • Analyzed customer preferences to design and create tailored products.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Packaged finished products for sale.

Education

High School Diploma -

Valencia High School
Placentia, CA
06.2013

Skills

  • Opening and Closing Duties
  • Menu Memorization
  • Ordering Procedures
  • Food Preparation
  • Espresso Machine Operation
  • Coffee Expertise
  • Beverage Preparation
  • Cash Handling
  • Up-Selling
  • POS Systems
  • Soft Selling
  • Smoothie Making
  • Team Player
  • New Hire Training
  • Professional Demeanor
  • Safe Food Handling
  • Product Displays
  • Active Listener
  • Friendly and Outgoing
  • Table Setting Knowledge
  • Cash Register Operation
  • Coffee Machinery
  • Safe Food Handling Practices
  • Exceptional Customer Service
  • Sales Expertise
  • Hospitality Service Expertise
  • Excellent Memory
  • Performance Improvement
  • Excellent Math Skills
  • POS System Operation
  • Team Leadership
  • Customer service
  • Espresso preparation
  • Sales techniques
  • Order taking
  • Problem-solving
  • Stress management
  • Decision-making
  • Product upselling
  • Equipment maintenance
  • Cleanliness
  • Reliability
  • Quality control
  • Multitasking
  • Menu knowledge
  • Payment Processing
  • Coordinating Orders
  • Customer Retention
  • Front of House Operations
  • Food Storage Management
  • Cash Register Operations
  • Till Counting
  • Time Management Skills
  • Issue Resolution
  • Cash Counting Machine Operations
  • Product Knowledge
  • Verbal and Written Communication
  • Identification Checks
  • Cleaning and Sanitizing
  • Stocking and Replenishing
  • Cash Management
  • Cash Drawer Management
  • Cash Register Systems
  • Coaching and Mentoring
  • Product and Service Sales
  • Staff Training
  • Refunds and Exchanges
  • Money Handling
  • Credit and Cash Transactions
  • Order Taking
  • Guest Inquiries
  • Hospitality and Accommodation

Timeline

Server

BJ'S Restaurant & Brewhouse - Orange, CA
11.2018 - 03.2019

Starbucks Barista

Starbucks
10.2017 - 11.2023

Hostess

Olive Garden - Brea, CA
08.2017 - 05.2018

Baker/cashier/server

The Cheesecake Fcatory
04.2014 - 06.2017

High School Diploma -

Valencia High School

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Jessica Fernandez