Jessica Fernandez
Weston,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
26
26
years of professional experience
Work History
General Manager
Transport Speed
8322 NW 64 St 33166
02.2020 - Current
- Overseeing the daily maintenance of vehicles in the fleet.
- Assigning vehicle repair and maintenance.
- Monitoring driver qualifications and training.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directing activities related to dispatching, routing, and tracking of transportation.
- Directing investigaciones to verify and resolver customer or shipper complaints.
- Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations.
- Promoting safe work activities by conducting safety audits, and attending company safety meetings.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills and improve productivity.+
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented strategies to increase sales and profitability.
- Supervise the factoring company and the performance.
General Manager
Main Process
Argentina
01.2005 - 11.2019
- Overseeing daily operations of the business.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Creating and managing budgets.
- Hiring, training, and evaluating employees.Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Prepare regular reports for upper management
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Ensuring that company policies are followed by all employees.
- Keeping up-to-date with industry trends and competitors.
- Attending industry conferences and events to build networks and promote the business.Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs. Developing and implementing strategies to achieve business goals and objectives.
- Overseeing the company's day-to-day operations, including managing budgets, resources, and employees.
- Monitoring market and industry trends to determine business opportunities and challenges.
- Develop and maintain relationships with customers, vendors, and partners.
- Ensuring business compliance with relevant laws and regulations.
- Analyzing data and performance metrics to make informed decisions.
Sales Associate
Prudential Life Insurance
Argentina
03.2002 - 12.2004
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits.
- Achieved monthly sales targets consistently by implementing effective sales strategies
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Assistant
PricewaterhouseCoopers
Argentina
11.1998 - 02.2002
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Prepared correspondence, reports and other documents in final formats.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Obtained signatures for financial documents and internal and external invoices.
- Checked stock to determine inventory levels and maintain office supply products.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Performed accounting or financial analysis.
- Maintained positive working relationship with fellow staff and management.
Education
MBA - Marketing
University of Belgrano
Argentina11-2002
Bachelor of Arts - Business Administration And Management
Universidad De Belgrano
Argentina08.1999
High School Diploma -
Belgrano Day School
Argentina11.1992
Skills
- Business Development
- Quality Management
- Contract Negotiations
- Public Relations
- Business Administration
- Staff Supervision
- Customer Relationship Management
- Account Management
- Advertising and marketing
- Sales
- Customer experiences
- Employee Development
- Project Planning
- Global Solutions
- Risk Management
- Performance Analysis
- Vendor Negotiations
- Revenue and Market Expansion
- Staff Motivation
- Salary structure/compensation analysis
- Sales Team Development
- Budgeting and cost control
- Global Sales and Marketing
- Motivation
- Branding
Timeline
General Manager
Transport Speed
02.2020 - Current
General Manager
Main Process
01.2005 - 11.2019
Sales Associate
Prudential Life Insurance
03.2002 - 12.2004
Assistant
PricewaterhouseCoopers
11.1998 - 02.2002
MBA - Marketing
University of Belgrano
Bachelor of Arts - Business Administration And Management
Universidad De Belgrano
High School Diploma -
Belgrano Day School
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