JESSICA FERNANDEZ
New Hope,US
Summary
Results-driven Market Team Leader known for being highly productive and completing tasks efficiently. Possess key skills in strategic planning, data analysis, and team management that contribute to achieving business goals. Excel in communication, leadership, and problem-solving, ensuring seamless operations and team synergy. Ready to leverage these abilities to drive success in new challenges.
Overview
2026
2026
years of professional experience
Work History
Market Team Leader
Pet Supplies Plus
Huntsville/Madison, AL
07.2024 - Current
- Developed promotional materials to effectively communicate product offerings.
- Collaborated with sales teams to align marketing campaigns with business goals.
- Organized community events to promote brand awareness and build relationships.
- Provided guidance and coaching to team members on sales techniques and customer service standards.
- Collected feedback from customers about products and services offered by the organization.
- Assisted in recruiting new employees when necessary.
- Conducted regular meetings with the market team to ensure alignment with organizational goals.
DIRECTOR OF FOOD AND BEVERAGE
SAND MOUNTAIN PARK
Albertville, AL
01.2023 - 05.2024
- Established effective relationships with vendors to negotiate pricing and secure quality products.
- Proven success in creating innovative menus that drive sales growth.
- Exhibited strong leadership skills while managing staff, delegating tasks and providing ongoing training.
- Conducted regular audits on all outlets within the Food and Beverage Division.
- Monitored all aspects of food production from ordering supplies to plate presentation.
- Recruited, trained and supervised a team of qualified personnel ensuring high standards are met.
- Optimized workflow processes by introducing advanced technologies into daily operations.
- Displayed exceptional problem solving capabilities when dealing with challenging situations.
- Analyzed guest feedback data to improve overall dining experience.
GSM
CABELA'S
Huntsville
08.2015 - 12.2023
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
- Staff the departments with service-oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
- Maintain planograms/merchandise standards as set by the Corporate Office
- Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problem.
FOH SUPERVISOR/ WAITRESS
DOUBLETREE SUITES
Huntsville
09.2012 - 09.2015
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Resolved guest complaints promptly and professionally
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Completed monthly inventory within the kitchen and bar in a timely manner
- Worked with food reps/beverage reps to maintain the best products in stock for guests.
SOFTLINES SALES COACH
CABELA'S
Huntsville, US
- Supported Department Manager in achieving department sales, gross margin, inventory shrinkage and payroll goals
- Provided daily direction to the associates within the department with to-do / task lists
- Resolved customer and associate opportunities with Department Manager and HR Manager
- Executed all merchandising directives such as plan-o-grams, EAS tags, mannequin and presentation standards
- Coached and motivated associates to promote positive customer relations and a productive team-oriented work environment.
DELI LEAD
CABELA'S
Huntsville, US
- Answered customers questions and addressed problems and complaints
- Up-sold additional menu items to increase restaurant profits
- Carefully maintained sanitation, health and safety standards in all work areas
- Effectively completed monthly inventory within the deli.
Education
Some College (No Degree) - General Studies
Calhoun Community College
Tanner, ALSkills
- Decision Making
- Event Coordination
- Team Leadership
- Vendor Negotiation
- Conflict Resolution
- Customer service and assistance
- Coordination of inventory
- Inventory merchandising
- Employee management
- Training and mentoring
Timeline
Market Team Leader
Pet Supplies Plus
07.2024 - Current
DIRECTOR OF FOOD AND BEVERAGE
SAND MOUNTAIN PARK
01.2023 - 05.2024
GSM
CABELA'S
08.2015 - 12.2023
FOH SUPERVISOR/ WAITRESS
DOUBLETREE SUITES
09.2012 - 09.2015
SOFTLINES SALES COACH
CABELA'S
DELI LEAD
CABELA'S
Some College (No Degree) - General Studies
Calhoun Community College
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