Jessica Fernandez
Oxnard,CA
Summary
Detail oriented Front Desk Receptionist with proven success at Agile Occupational Medicine. Expert in optimizing patient flow and enhancing customer satisfaction through exceptional service and effective time management. Skilled in insurance verification and office organization, consistently creating a welcoming environment that improves patient experiences.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Agile Occupational Medicine
12.2018 - Current
- Greeted patients and visitors, ensuring a welcoming environment in high-traffic clinic setting.
- Managed appointment scheduling system, optimizing patient flow and reducing wait times.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
Medical Front Office Receptionist
West Ventura Medical Clinic
01.2016 - 11.2018
- Coordinated insurance verification and pre-authorization for patient procedures.
- Managed patient check-in and check-out processes, ensuring efficient appointment scheduling.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
Front Desk Medical Receptionist
Community Pediatrics Medical Group
12.2014 - 01.2016
- Coordinated front desk operations, ensuring a welcoming environment for patients and families.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
Education
High School Diploma -
Vista Real Charter High School
Oxnard06.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Office organization
Timeline
Front Desk Receptionist
Agile Occupational Medicine
12.2018 - Current
Medical Front Office Receptionist
West Ventura Medical Clinic
01.2016 - 11.2018
Front Desk Medical Receptionist
Community Pediatrics Medical Group
12.2014 - 01.2016
High School Diploma -
Vista Real Charter High School