Jessica Ferreira
Miami,FL
Summary
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of store front details. Dedicated, with motivation to maintain customer / company satisfaction. Strongly strive to contribute towards company success by ensuring quality in professionalism to become and maintain a company asset.
Overview
2
2
years of professional experience
Work History
7-eleven
7-eleven
01.2023 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Interpret and create promotional or seasonal planograms.
- Prevented store losses using awareness, attention to detail and integrity.
- Trained 3-4 new employees quarterly.
- Created new processes and systems for increasing customer service satisfaction.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Assisted customers with store and product complaints.
- On call for work duties 24 hours 7 days a week
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
OfficeMax
03.2022 - 12.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- · Shrink wrap, and kit together BOM company brand merchandise in house.
- · Team member of big company print production projects that required knowledge and make more efficient of all software and hardware (tools) provided.
- · Worked as a team member performing cashier duties, product assistance and maintain efficient sales floor while providing excellent customer service.
- · Troubleshoot Machines as they came for repair through our Max Assurance services.
Education
High School Diploma -
Hialeah High School
Hialeah, FL06.2015
Skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Store maintainance ability
Top sales performer
Customer service expert
Accomplishments
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Sales
- Consistently generated additional revenue through skilled sales techniques.
- Product Sales
- Cross-sold services, upgrading customers to different plans and product packages.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
7-eleven
7-eleven
01.2023 - Current
Customer Service Representative
OfficeMax
03.2022 - 12.2022
High School Diploma -
Hialeah High School