Jessica Ferrer
Manager / Detective
Lancaster,CA
Summary
Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills. Asset Protection professional who brings 12 years experience. Executes each task with the well-being of all customers and company personnel in mind. Always motivated works efficiently under pressure and makes good business decisions. Team leader with an outstanding work ethic. Always finds workable solutions, strong believer in honesty, integrity and accountability.
Overview
13
13
years of professional experience
Work History
Multi-Store Asset Protection Manager
JCPenney
Palmdale, CA
10.2014 - Current
- Monitored and reported suspicious activities to Management, Market Investigators and local authorities
- Testified at judicial hearings and trials involving criminal acts committed against the company
- Performed surveillance of suspects via CCTV or sales floor direct observation
- Shrinkage elimination, safety of the associates and customers
- Brand protection
- Developed improved training methods with focus on public safety and officer awareness
- Oversaw team of up to 6 security officers and managed administrative duties, including scheduling and performance evaluations
- Recorded incident reports with detailed accounts of occurrences
- Submitted documentation for weekly payroll, managed schedules and enforced policies
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans
- Translated command mandates into actionable policies for frontline associaates
Loss Preventon Specialist
Kroger Food 4 Less
El Sereo CA, HIghland park CA
11.2011 - 09.2014
Survellince specialist
USC Keck Medical Center
Los Angeles CA, CA
07.2008 - 07.2011
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Pasadena, CASome College (No Degree) - General Classes
Pasadena City Collage
Pasadena CaliforniaHigh School Diploma -
Pasadena High School
Pasadena, CASkills
- Theft prevention training
- Security Guard License
- MS Office proficiency
- Arrest procedures
- Conflict resolution techniques
- Risk analysis training
- Investigation documentation
- Report writing
- Strong decision maker
- CPR/First Aid certified
- High Level of integrity
- Reliable
- Observant
Timeline
Multi-Store Asset Protection Manager
JCPenney
10.2014 - Current
Loss Preventon Specialist
Kroger Food 4 Less
11.2011 - 09.2014
Survellince specialist
USC Keck Medical Center
07.2008 - 07.2011
Some College (No Degree) - Criminal Justice
University of Phoenix
Some College (No Degree) - General Classes
Pasadena City Collage
High School Diploma -
Pasadena High School