Jessica Ferriero

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Implemented evidence-based therapeutic interventions to promote positive behavior change.

• Fostered collaboration among board members, promoting open communication and shared decision making.
• Collaborated with other board member to develop and execute programs and initiatives to advance organizational mission.

• Developed collaborative learning projects for a small group of children and offered one-on-one support to students with writing, reading and math.
• Streamlined the learning process with customized resources, study materials, and visual aids for better understanding.
• Served as a mentor/advisor for students, offering guidance and encouragement during challenging periods of academic growth.

• Evaluated student performance fairly and consistently through multiple assessment methods, ensuring accurate representation of each individual''s skills and knowledge base.
• Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
• Built strong rapport with students through class discussions and academic advisement.
• Created syllabus and instructional plans for each class session in accord with stated course objectives.
• Enhanced student comprehension by utilizing various teaching methods and approaches tailored to individual learning styles.
• Promoted critical thinking skills among students by integrating real-world examples into lectures, encouraging them to make connections between course material and everyday life situations.

• Taught Counseling Theory course, providing instruction to up to 70+ undergraduate students.
• Developed curriculum standards, lesson plans and syllabi.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.

• Co-facilitate graduate level Reality Therapy Course with Dr. Mary Watson.
• Delivered engaging presentations on various subjects, resulting in positive feedback and high attendance rates.
• Presented complex concepts clearly and relatable manner, simplifying difficult material for better comprehension.
• Served as role model for professionalism and intellectual curiosity, inspiring students to pursue their passions and achieve their full potential.

• Built strong rapport with 40+ clients, fostering trust and open communication for effective therapy sessions.
• Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
• Referred clients to other specialists, institutions or support services as necessary.
• Leverages excellent oral and written communication skills to interact professionally with various faculty and staff on campus.
• Provided individual and group therapy sessions to college students suffering from mental health issues.

• Facilitated student learning and lead discussion section (35 students) for the Embracing Diversity education course.

• Followed clinical research protocols and conducted study visits in compliance with HIPPA and FDA regulations.
• Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
• Followed informed consent processes and maintained records.
• Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
• Prepared and submitted materials to multiple internal review boards.

Dissertation: Outreach practices of a small college counseling center: A comprehensive model of outreach to serve the community