Jessica Ferzoco
Ocean View,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Property Manger
Burns Construction And Property Management
Ocean City, NJ
11.2022 - Current
- Maintained positive relationships, ensuring clear communication and prompt resolution of any issues and questions.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates and schedule changes.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Enhanced unit owner satisfaction by addressing and resolving maintenance issues promptly.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety issues.
- Ensured proper documentation was maintained including insurance policies/licenses required for operating a successful Marina.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for unit owners and maintaining property aesthetics.
- Assisted clients in their boating needs by coordinating slip reservations.
- Handled unit owner issues promptly and appropriately, calling in repairmen, and other support services.
- Cultivated strong relationships with owners and renters to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations of both maintenance staff and marina operations
Certified Notary Signing Agent
Self-employed
Ocean View, NJ
04.2018 - Current
- Managed appointment scheduling, facilitating smooth transitions between clients and maximizing daily productivity.
- Stayed current on industry trends and changes in notary laws to provide up-to-date service offerings to clients.
- Enhanced client satisfaction by providing thorough and accurate notary services in a timely manner.
- Educated clients on the importance of proper identification when seeking notary services, reinforcing best practices within the community.
- Handled sensitive personal information with utmost confidentiality, earning trust from clients and maintaining a professional reputation.
- Ensured accuracy of all notarized documents by diligently reviewing each page before applying the notary seal.
- Conducted loan signings for mortgage refinancing, providing an efficient service that contributed to overall client satisfaction.
Commercial Lines Underwriting Assistant
Brown & Brown
Marmora, NJ
03.2015 - 04.2017
- Provided prompt customer service to agents, brokers, and insureds, resolving issues quickly and professionally.
- Enhanced overall productivity by maintaining organized files and ensuring accurate record-keeping for all accounts.
- Supported team members in meeting departmental performance goals through effective collaboration and communication.
- Delivered exceptional support to underwriters during peak periods, enabling the team to meet deadlines and sustain a high-quality output.
Real Estate Closing Coordinator
The Ferzoco Group With RE/Max at the Shore
Ocean City, NJ
01.2010 - 04.2015
- Reduced errors in document preparation by meticulously reviewing contracts.
- Facilitated smooth transactions by promptly addressing inquiries or concerns from clients.
- Contributed to team growth through providing exceptional customer service that resulted in repeat business and referrals.
- Prioritized high-level organizational skills in managing multiple contracts simultaneously while adhering to strict deadlines.
- Maintained comprehensive records of completed transactions for future reference and analysis.
Commercial Lines Underwriting Assistant
Thomas Heist Ins Agency
Ocean City, NJ
09.2004 - 08.2007
- Provided prompt customer service to agents, brokers, and insureds, resolving issues quickly and professionally.
- Enhanced overall productivity by maintaining organized files and ensuring accurate record-keeping for all accounts.
- Supported team members in meeting departmental performance goals through effective collaboration and communication.
- Delivered exceptional support to underwriters during peak periods, enabling the team to meet deadlines and sustain a high-quality output.
Accounts Receivable Coordinator
Lesco
Vineland, NJ
09.2003 - 09.2004
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Accounts Receivable Coordinator
Premier Percussion Ltd
Moorestown, NJ
01.1998 - 08.2003
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Education
High School Diploma -
06-1993
No Degree - Business Psychology
Skills
- Customer service-focused
- Sales support
- Teamwork and collaboration
- Exceptional oral and written communication skills
- Problem-solving
- Attention to detail
- Strong communication skills
- Document organization
- Unit owner relations
- Maintenance scheduling
- Vendor management
- Multi-family property management
- Notary public certification
Certification
- Notary Public License - NJ
- Certified Notary Signing Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manger - Burns Construction And Property Management
11.2022 - Current
Certified Notary Signing Agent - Self-employed
04.2018 - Current
Commercial Lines Underwriting Assistant - Brown & Brown
03.2015 - 04.2017
Real Estate Closing Coordinator - The Ferzoco Group With RE/Max at the Shore
01.2010 - 04.2015
Commercial Lines Underwriting Assistant - Thomas Heist Ins Agency
09.2004 - 08.2007
Accounts Receivable Coordinator - Lesco
09.2003 - 09.2004
Accounts Receivable Coordinator - Premier Percussion Ltd
01.1998 - 08.2003
Nazareth Academy High School For Girls - High School Diploma,
Holy Family University - No Degree, Business Psychology
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