Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fewell

Greensboro,NC

Summary

Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment.

Overview

8
8
years of professional experience

Work History

Operation Manger / Office Manger

Reliance Health Source
07.2021 - Current
  • Operations: Ensuring the quality and safety of home care services.
  • Staff management: Supervising office and field staff, including selecting, supporting, and appraising caregivers.
  • Compliance: Maintaining compliance with federal, state, and local rules and regulations.
  • Budgeting: Monitoring budget hours and equipment abuse.
  • Documentation: Ensuring all agency documentation is accurate, timely, and maintained properly.
  • Client relations: Handling client or provider concerns or requests regarding services, billing, or other needs.
  • Scheduling: Scheduling shifts by matching caregiver qualifications and availability to clients' needs.
  • Resource identification: Ensuring new resources are identified to assist clients and their caregivers.
  • Communication: Coordinating and communicating between office staff, and making or receiving calls to/from physician offices, partners, and social workers.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

EC Inclusive Teacher

Guilford County School/ Dudley High School
02.2018 - 06.2021
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Project Assistant /Lead CSR

Newell Brands (Rubbermaid)
09.2016 - 01.2018


  • Completed multiple tasks simultaneously to optimize project completion.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Warranty claims for brands: RUBBERMAID COMMERCIAL, CONTIGO, BUBBA, AVEX AN POWERAID

Education

B.A. Mass Communication And Media Studies

Winston Salem State University
Winston-Salem, NC
06.2016

Skills

  • Team Leadership
  • HR Transformation Projects
  • Time Management
  • People Management
  • Verbal and written communication
  • Complex Problem-Solving
  • SAP HR Security
  • Operations Management
  • Project Management

Timeline

Operation Manger / Office Manger

Reliance Health Source
07.2021 - Current

EC Inclusive Teacher

Guilford County School/ Dudley High School
02.2018 - 06.2021

Project Assistant /Lead CSR

Newell Brands (Rubbermaid)
09.2016 - 01.2018

B.A. Mass Communication And Media Studies

Winston Salem State University

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Jessica Fewell