Jessica F. George

• Led efforts to hire diverse candidates and developed an onboarding plan to ensure seamless integration, fostering inclusivity and consistent training across the organization.
• Organized and managed multiple teams in the rapid development of series-based coaching programs, delivering high-quality content for existing coaches within tight timelines.
• Collaborated with sales, marketing, operations, and compliance teams to develop content, refine coaching strategy, and ensure consistent branding, aligning efforts with program goals and delivering top-tier service.
• Lead an AI Champions workgroup to research, innovate, pilot, and test AI-driven solutions that enhance coaching capabilities for working adult learners.
• Managed a caseload of up to 500 working adult learners and 70 coaching professionals, providing outcomes-based coaching in both 1:1 and group settings.
• Developed the 'Pause and Presence Day' program, leveraging customer and coach data to design a professional development initiative in collaboration with leadership, L&OD, and HR, driving retention and engagement.
• Spearheaded the revamp of customer success and coaching feedback surveys, leading cross-functional efforts with data, research, operations, analytics, and marketing to enhance program effectiveness.

- Conducted individual and group coaching sessions to support adult learners in achieving personal, academic, and professional goals

- Utilized Integral Life Coaching methodologies to foster self-awareness, resilience, and mindfulness, contributing to a positive work environment and improved team dynamics

- Developed and delivered customized coaching programs to address specific needs and challenges faced by team members, enhancing performance and collaboration

- Facilitated workshops and training sessions on coaching skills & tools, self-awareness & presence, and team building, resulting in enhanced employee engagement and satisfaction

- Collaborated with cross-functional teams to design and implement organizational development initiatives focused on promoting employee well-being, growth, and retention

- Piloted the development of an internal coaching program in collaboration with conscious leadership groups, integrating coaching principles for transformative growth and development within the tech startup cultur.

- Mentored other coaches by listening to coaching sessions, analyzing transcripts, and offering developmental support, enhancing coaching effectiveness and adherence to best practices

- Designed and implemented surveys to analyze customer satisfaction, Net Promoter Score (NPS), and coaching feedback, enabling data-driven decisions to support overall coaching growth and client engagement

- Crafted coach-facing and client-facing materials, providing educational resources, tools, and insights to support the coaching process and enhance the client experience within the tech startup environment

• Organized and led team meetings to set goals, discuss strategies, and review performance.
• Developed training programs to enhance employee skills and knowledge.
• Implemented process improvements to streamline operations and increase efficiency.
• Coordinated cross-functional projects to ensure timely completion of deliverables.
• Managed budgets and resources to optimize departmental performance.
• Monitored employee performance and provided constructive feedback regularly.
• Resolved conflicts among team members to maintain a positive work environment.
• Analyzed operational data to identify trends and recommend strategic adjustments.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Created monthly reports for senior management summarizing operational performance metrics.
• Ensured compliance with industry regulations and company policies.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Analyzed market trends and competitor activity to inform business strategy.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Developed and implemented strategic plans to achieve company objectives.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Streamlined communication channels, improving information flow and decision-making speed.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Produced thorough, accurate and timely reports of project activities.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Facilitated team meetings and workshops to foster collaboration and share best practices.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.

• Designed and implemented high school English curricula, including AP Lang & Lit AND remedial programs, fostering critical thinking & academic success for diverse and predominantly first-generation learners.
• Developed and led school-wide initiatives, including the Gay-Straight Alliance and AVID program, fostering collaboration across departments and advancing inclusivity and student support.
• Developed engaging lesson plans for diverse student groups.
• Implemented innovative teaching strategies to enhance student learning.
• Facilitated classroom discussions to promote critical thinking skills.
• Integrated technology into lessons to enhance educational experiences.
• Organized extracurricular activities to foster student engagement.
• Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
• Adapted teaching methods based on each student's unique needs and abilities.
• Integrated media content in class to improve listening skill, speaking skill and vocabulary.
• Encouraged student critical thinking and discussion using variety of teaching techniques.
• Customized innovative methods and materials to produce effective learning experiences.
• Used online resources to complement traditional course materials and aid in student learning.