Jessica Fickey
College Station,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Director of Staffing
Visiting Angels Home Care
College Station
06.2014 - 06.2018
- Collaborated with HR team with the onboarding process of hiring, training, and matching caregivers.
- Oversaw a team of 50+ caregivers, and coordinated the non-medical care for clients.
- Teamed up with local hospitals, assisted living homes and nursing facilities for marketing/community events.
- Organized continuing education and training seminars for our caregivers.
Office Manager
Loan Star Title Loans
San Antonio
05.2009 - 05.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Beverage Attendant
Doc's Liquor Store
Lubbock, TX
05.2008 - 05.2009
- Greeted new customers, and provided friendly customer service. Carrying out orders for all of our patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing beverage backstock areas.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Fuel Station Attendant
United Supermarkets
Lubbock, TX
11.2005 - 05.2007
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.2007
Skills
- Flexible Work Schedule
- Strong Communication Skills
- Teamwork and contribution
- Customer Service
- Adaptability to Change
- Customer Service-Oriented
- Physical stamina and strength
- Cash handling proficiency
- Self-Motivation and Initiative
- Professional Appearance
- Reliability and punctuality
- Sales and upselling abilities
Timeline
Director of Staffing
Visiting Angels Home Care
06.2014 - 06.2018
Office Manager
Loan Star Title Loans
05.2009 - 05.2014
Beverage Attendant
Doc's Liquor Store
05.2008 - 05.2009
Fuel Station Attendant
United Supermarkets
11.2005 - 05.2007
High School Diploma -
Coronado High School