Jessica Fickey
College Station,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Director of Staffing
Visiting Angels Home Care
06.2014 - 06.2018
- Collaborated with HR team with the onboarding process of hiring, training, and matching caregivers.
- Oversaw a team of 50+ caregivers, and coordinated the non-medical care for clients.
- Teamed up with local hospitals, assisted living homes and nursing facilities for marketing/community events.
- Organized continuing education and training seminars for our caregivers.
Office Manager
Loan Star Title Loans
05.2009 - 05.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Beverage Attendant
Doc's Liquor Store
05.2008 - 05.2009
- Greeted new customers, and provided friendly customer service. Carrying out orders for all of our patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing beverage backstock areas.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Fuel Station Attendant
United Supermarkets
11.2005 - 05.2007
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.2007
Skills
- Flexible Work Schedule
- Strong Communication Skills
- Teamwork and contribution
- Customer Service
- Adaptability to Change
- Customer Service-Oriented
- Physical stamina and strength
- Cash handling proficiency
- Self-Motivation and Initiative
- Professional Appearance
- Reliability and punctuality
- Sales and upselling abilities
Timeline
Director of Staffing
Visiting Angels Home Care
06.2014 - 06.2018
Office Manager
Loan Star Title Loans
05.2009 - 05.2014
Beverage Attendant
Doc's Liquor Store
05.2008 - 05.2009
Fuel Station Attendant
United Supermarkets
11.2005 - 05.2007
High School Diploma -
Coronado High School
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