JESSICA FIEDEL

In addition to continuing the work requirements listed as a surveyor, I also perform the following:

• Manage team of 7 surveyors.
• Conduct performance evaluations and mentoring.
• Oversee daily operations of Acute and Continuing Care Program, ensuring smooth workflow and timely completion of tasks.
• Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
• Ensure thorough and accurate report writing, by reviewing and inspecting work quality.
• Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Cultivate strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Demonstrate commitment to organization's core values, leading by example and fostering culture of excellence.
• Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
• Collected, arranged, and input information into multiple database system.
• Optimize resource allocation, effectively managing surveying teams and delegating tasks based on individual strengths.
• Maintain up-to-date knowledge of industry trends, attending professional conferences and participating in continuing education courses.
• Responsible for recruitment and training of new employees.
• Present biannually at Home Health and Hospice Association.
• Managed complex project timelines with multiple stakeholders, ensuring successful completion within allotted timeframes.
• Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
• Contributed to reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
• Schedule and track surveys to
• Consistently meet deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Volunteered to upskill in managerial duties and responsibilities. I now perform all management responsibilities of ACC program.
• Volunteered to upskill in director duties and responsibilities. Able to perform director's responsibilities for certification program.
• Volunteered to help with special projects of varying degrees of complexity.
• Facilitated successful events with careful attention to detail in managing schedules, resources, and logistics.
• Achieved optimal allocation of available resources through strategic prioritization of requests based on organizational goals.
• Coordinated and prioritized daily schedule of surveys, ensuring timely completion of tasks.

• Conducted over 500+ surveys, identifying compliance issues and potential problem areas.
• Formulated and documented clear, defensible deficiency citations.
• Conducted comprehensive and focused investigations for Medicare-certified acute healthcare facilities in State of Utah
• Ensuring compliance with applicable federal and/or state laws and regulations
• Analyze data, report findings, and interpret results
• Review and/or inspect work for quality, accuracy, and completeness
• Identify problems or potential problem areas
• Formulate accurate determination of deficient practice
• Clearly write deficiency citations in manner that can withstand challenges from judges and attorneys.
• Documented findings and prepared detailed reports.
• Collaborated with federal agencies on investigations.

• Managed care from admission to discharge.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.