JESSICA FIELDS
Hornbeck,LA
Summary
I would like to secure a full-time, permanent position in which my organizational skills and efficiency will be a valuable contribution.
Overview
17
17
years of professional experience
Work History
Receptionist
Lestage and Andrews/ LA Land & Title
DeRidder, LA
02.2021 - 10.2023
- Answer multi-phone line system, transfer calls accordingly.
- Prepared court pleadings and legal documents as needed.
- Processed customer payments/created invoices using Quickbooks.
- Opened new client files and created trial binders for court as needed (for extra record keeping). Also created files for real estate closings as they come in.
- Greeted and directed visitors to appropriate personnel or provided them with assistance myself and answered average of [100] calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled appointments for clients, customers, and other visitors.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Performed data entry tasks into various computer systems accurately and promptly.
Business Development Center Representative
Alford Motors
New Llano, LA
05.2017 - 02.2021
- Call all incoming internet leads looking to purchase a car.
- Set appointments for them to come visit the dealership.
- Receive the OnStar Diagnostic reports and notify customers of the needed services suggested.
- Transfer customers to the Service Department to schedule their service work.
- Kept records of customer interactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Conducted outbound calls to existing clients in order to upsell additional services or products.
- Performed data entry tasks accurately and efficiently into company databases.
- Effectively built relationships with both established and potential customers.
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Maintained positive working relationship with fellow staff and management.
Independent Child Care Provider
Private in-home child care provider
Hornbeck, LA
08.2012 - 05.2017
- Attend to all needs of children ages four and under.
- Prepare all meals and snacks.
- Maintained safe play environment.
- Guided children through engaging and productive activities to foster fun learning environment.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Dressed children and changed diapers.
- Observed and monitored children's play activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
Child Care Provider
Enchanted Years Early Childhood Center (out of business)
Florien, LA
10.2010 - 08.2012
- Took care of the nursery age children (0-1year) and other ages as needed.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Communicated with parents about daily activities and any concerning behaviors.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Assisted children in development of social, communication and problem-solving skills.
- Supervised outdoor playtime activities such as playground visits.
Substitute Cafeteria Worker
Vernon Parish School Board
Hornbeck, LA
08.2009 - 09.2010
- Upheld correct procedures for preparing foods and storing leftovers.
- Checked temperatures of food items throughout the day to ensure safety standards were met.
- Performed closing duties such as sweeping floors, wiping down tables.
- Prepared and served food items according to established recipes and procedures.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Project Coordinator
Ameri-Tech Building Systems (out of business)
Leesville, LA
05.2006 - 07.2009
- Compiled/maintained records of all buildings sold from beginning to completion (consisting of purchase orders, quotes, colors, blue prints).
- Helped in arranging shipping for buildings.
- Compiled monthly yard inventory reports.
- Prepared monthly state required reports for building inspection.
- Arranged weekly production and staff meetings.
- Created project status presentations for delivery to management personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Prepared status reports to communicate progress to management teams.
- Created and maintained project documentation to drive transparency with stakeholders.
- Liaised with project managers to evaluate project scope and define deadlines.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Conferred with project personnel to identify and resolve problems.
- Produced status reports for management.
Education
Diploma of General Studies -
Anacoco High School
05.2000
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Quickbooks
- Data Entry
- Scheduling
- Multitasking and Prioritization
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Information Protection
- Mail Handling
- Office Equipment Operations
- Organization Skills
- Greeting and Seating Clients
References
Lestage
- Kim Martin, personal reference, 6512 Prospect Road, Florien, LA, 71429, 318-256-6223, 318-315-0916
- Jessica Delome, personal and professional reference, 129 Harris Dr., DeRidder, LA, 70634, 318-508-3793
- Ashley Bryant, professional reference, 142 Turner Rd., Leesville, LA, 71446, 318-315-5422
Timeline
Receptionist
Lestage and Andrews/ LA Land & Title
02.2021 - 10.2023
Business Development Center Representative
Alford Motors
05.2017 - 02.2021
Independent Child Care Provider
Private in-home child care provider
08.2012 - 05.2017
Child Care Provider
Enchanted Years Early Childhood Center (out of business)
10.2010 - 08.2012
Substitute Cafeteria Worker
Vernon Parish School Board
08.2009 - 09.2010
Project Coordinator
Ameri-Tech Building Systems (out of business)
05.2006 - 07.2009
Diploma of General Studies -
Anacoco High School
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