Jessica Fields
Summary
Regional Coordinator with 4 years of experience in optimizing healthcare and financial operations through strategic project management and data-driven solutions. Demonstrates expertise in supervision, compliance, and contract negotiation, leading to enhanced client satisfaction and operational efficiency. Committed to fostering seamless cross-departmental collaboration and implementing innovative strategies to drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
REGIONAL MEDICAL COORDINATOR
Wright Directions Family Services
10.2024 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Streamlined healthcare delivery processes in multi-site network, integrating performance metrics to enhance resource utilization and reduce service delays
ACCOUNT EXECUTIVE
Discover Financial Services, DFS
05.2022 - 10.2024
- Orchestrated advanced data analytics initiatives to streamline account management processes, directly contributing to 50% improvement in client retention
- Led strategic account optimization programs while mentoring junior team members, resulting in significant performance gains and enhanced client satisfaction
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
MEDICAL TECHNICIAN
Health Plan One
01.2021 - 03.2023
- Developed and maintained comprehensive medical records database, ensuring seamless coordination between healthcare providers and insurance partners
- Pioneered digital health monitoring solutions, reducing patient wait times and improving care coordination across departments
- Executed quality control measures for medical equipment calibration and maintenance, ensuring optimal performance and regulatory compliance
- Facilitated cross-functional team coordination between medical staff and insurance specialists, optimizing patient care delivery and claim processing
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Education
BACHELORS OF ART - HEALTH CARE ADMINISTRATION
University of Phoenix-Online Campus
Phoenix, AZ05.2021
Master of Arts - Education And Family Community Services
Ashford University
Clinton, IA05.2019
BACHELOR OF APPLIED ARTS - COGNITIVE PSYCHOLOGY
Ashford University
Clinton, IA05.2014
Skills
- Negotiation Expertise
- Strong Digital Literacy
- Healthcare Claims Processing
- Employee Evaluation Expertise
- Appointment Coordination
- Case Resolution & Transition Management
- Effective Team Leadership
- Quantitative Data Analysis
- Adaptability in Changing Environments
- Precise Quality Control
- Proficient in Medicare/Medicaid Terms
- HIPAA Compliance Management
- Emotional Regulation Strategies
- Behavioral Health Services
- Crisis Management Techniques
Certification
Medical Billing and Coding
Timeline
REGIONAL MEDICAL COORDINATOR
Wright Directions Family Services
10.2024 - Current
ACCOUNT EXECUTIVE
Discover Financial Services, DFS
05.2022 - 10.2024
MEDICAL TECHNICIAN
Health Plan One
01.2021 - 03.2023
BACHELOR OF APPLIED ARTS - COGNITIVE PSYCHOLOGY
Ashford University
BACHELORS OF ART - HEALTH CARE ADMINISTRATION
University of Phoenix-Online Campus
Master of Arts - Education And Family Community Services
Ashford University
Similar Profiles
Tabitha SchweickhardtTabitha Schweickhardt
Human Resources Coordinator at Wright Directions Family Services of Seaside HealthcareHuman Resources Coordinator at Wright Directions Family Services of Seaside Healthcare
Cierra HarrisonCierra Harrison
Youth Care Support Specialist at New Directions Youth & Family Services, Inc.Youth Care Support Specialist at New Directions Youth & Family Services, Inc.
Kwaku OSEI-BONSUKwaku OSEI-BONSU
Program Manager at 4 Directions Child and Family ServicesProgram Manager at 4 Directions Child and Family Services