Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Fields-McGrain

Horseheads,NY

Summary

27 years of experience in the auto industry, specializing in the development of DMV policies and procedures for 10 rooftops. Proven ability to train and manage personnel while effectively solving problems in dynamic environments. Currently overseeing accounting and payables for an archery retail shop for 14 years, demonstrating strong financial management skills. Passionate about teaching and mentoring, with a focus on enhancing team performance and operational efficiency.

Overview

27
27
years of professional experience

Work History

Account Executive

Vitu
06.2024 - Current
  • Train dealership personnel on use of company products.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Client advocate - addressing clients issues and concerns.
  • Compliance - ensure clients are following state procedures and regulations by conducting audits.
  • Facilitate DMV support for clients, addressing complex DMV issues
  • Fostered long-lasting relationships with major clients to secure repeat business and referrals.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.

DMV Coordinator/Manager

Simmons Rockwell Autoplaza
07.1998 - 03.2024
  • In my 25 years at SR, we cross-trained almost every job duty so I am familiar with most aspects of the dealership setting.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Accounting, Titles, Liens, Banking, DMV and Customer Service.
  • My most rewarding experience was the privilege of being in charge of developing the policy and procedures used company wide for the NYS DMV systems and bringing the DMV in-house to all of our 10 facilities. I thoroughly enjoyed the teaching and training aspect of the procedures I had put in place.
  • Managed training programs for all users across locations to enhance operational efficiency.
    Maintained log-ins and certifications for compliance and security.
    Addressed calls and emails regarding inquiries during and after work hours.
    Conducted troubleshooting and problem-solving sessions to resolve issues promptly.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.


Accountant

Barrett's Bowhunting LLC
01.2009 - Current
  • Managed accounts payables for retail archery shop to ensure timely payments.
  • Completed monthly and quarterly sales tax filings in compliance with regulations.
  • Assisted accountants with year-end preparations, streamlining financial reporting.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.

Event Server and Wedding Officiant

StoneyRidge Orchard and Winery
06.2015 - 10.2020
  • Assisted with events at winery including bartending, serving guests, assisting in event organizing.
  • Wedding Officiant for multiple wedding ceremonies on and off site.

Education

Associates - Business

Corning Community College
Corning, NY

Skills

  • NYS Online Registration System (OLRS), VERIFI, and ADP/CDK
  • Detail oriented
  • Word and Excel
  • QuickBooks
  • Client relationship building
  • Account management
  • Written and verbal communication
  • Territory management
  • Customer relationship management (CRM)
  • Relationship building and management

Timeline

Account Executive

Vitu
06.2024 - Current

Event Server and Wedding Officiant

StoneyRidge Orchard and Winery
06.2015 - 10.2020

Accountant

Barrett's Bowhunting LLC
01.2009 - Current

DMV Coordinator/Manager

Simmons Rockwell Autoplaza
07.1998 - 03.2024

Associates - Business

Corning Community College

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Jessica Fields-McGrain