Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Jessica Fierro

Jessica Fierro

Pasadena,TX

Summary

Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Teacher

Zen Educate
08.2023 - 10.2023
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Oversaw work of teaching team to optimize student education.
  • Designed training program to teach new teachers school guidelines and increase overall success.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Coordinated field trips for classes and wrote detailed itineraries for student safety.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Graded and evaluated student assignments, papers, and course work.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Planned and implemented integrated lessons to meet national standards.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Created lessons and online testing materials to facilitate remote learning.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Planned and implemented different daily activities to enhance overall development and growth of every student
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth

Crew Member

Raising Canes Chicken Fingers
04.2023 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Worked front counter, drive-thru and other areas
  • Worked well with teammates and accepted coaching from management team
  • Took orders, prepared meals, and collected payments
  • Kept food preparation area, equipment, and utensils clean and sanitary
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Collaborated with team members to complete orders
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Trained new team members on procedures, customer service, and sales techniques
  • Assisted other team members to achieve goals
  • Prepared products following restaurant, health, and safety standards and procedures
  • Became familiar with products to answer questions and make suggestions

Food Service Worker

Katy Independent School District
10.2022 - 03.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Learned other teammates' work tasks to train as backup.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized POS system to receive and process food and beverage orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Adjusted food preparation methods in accordance with customer requests.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Developed and maintained positive relationships with customers to enhance service
  • Greeted customers at counter to fulfill requests and answer questions
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company

Crew Member

Chick-fil-A
06.2022 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary
  • Cleaned and maintained all areas of restaurant to promote clean image

Assistant Head Custodian

Northside ISD
02.2013 - 05.2015
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Checked in and stocked inventory throughout facility.
  • Organized daily cleaning schedules for custodial team.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Completed routine floor stripping, sealing, and finishing.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Reported vandalism or other damage to property to supervisor.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Reported damages and hazardous conditions to management for further action.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Monitored and ordered supplies and materials to keep office well stocked

Food Service Worker

Northside ISD
08.2007 - 02.2014
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Utilized POS system to receive and process food and beverage orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Developed and maintained positive relationships with customers to enhance service
  • Greeted customers at counter to fulfill requests and answer questions
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company

Education

Associate of Applied Science -

Northwest Vista College
San Antonio, TX
08.2006

High School Diploma -

Sandra Day O'Connor
Helotes, TX
05.2004

Skills

  • Lesson Development
  • Classroom Management
  • Behavior Modeling
  • Activity Planning
  • Safe Food Handling
  • Food Storage
  • ServSafe
  • Inventory Control
  • Customer Service
  • Food Assembly
  • Interpersonal Skills
  • Plating and Portion Control
  • Multitasking
  • Working Quickly
  • Quality Control
  • Team Oriented
  • Strong Work Ethic
  • Basic Mathematics
  • Plating and Presentation
  • Cash Register Operation
  • Supply Inventory Management
  • Cleaning and Sanitation
  • Complex Problem-Solving
  • Safe Chemical Disposal
  • Facility Maintenance
  • Client Communication
  • Equipment Inspection
  • Heavy Lifting
  • Building Inspection
  • Equipment Repair
  • Groundskeeping
  • Facility Access Control
  • Damage Reporting
  • Problem-Solving
  • Supply Management
  • Inventory Management
  • Customer Service-Focused
  • Cleaning and Sanitizing
  • Corrective Maintenance
  • Skilled Housekeeper
  • Attention to Detail
  • Crew Supervision
  • Maintenance
  • Timely Paperwork Completion
  • Policy and Procedure Enforcement
  • Time Management
  • Floor Cleaning and Buffing
  • Facility Opening and Closing
  • Work Order Interpretation
  • Employee Training
  • Floor Polishing
  • Team Collaboration
  • Work Prioritization
  • MSDS Knowledge
  • Childcare needs
  • Lesson Planning
  • Safety awareness
  • Teacher training
  • Parent-teacher collaboration
  • Training and mentoring

Certification

  • First Aid/CPR Certified
  • Food handlers Certified

Timeline

Lead Teacher

Zen Educate
08.2023 - 10.2023

Crew Member

Raising Canes Chicken Fingers
04.2023 - 08.2023

Food Service Worker

Katy Independent School District
10.2022 - 03.2023

Crew Member

Chick-fil-A
06.2022 - 08.2022

Assistant Head Custodian

Northside ISD
02.2013 - 05.2015

Food Service Worker

Northside ISD
08.2007 - 02.2014

Associate of Applied Science -

Northwest Vista College

High School Diploma -

Sandra Day O'Connor

Similar Profiles

CREATE PROFILE
Jessica Fierro