Jessica Fierro
Aurora,CO
Summary
Experienced customer experience manager and shift leader with a strong background in retail service standards, team training, and customer relationship management. Skilled in supporting daily store operations, merchandising resets, and checkout accuracy while maintaining a consistent guest experience.
Overview
1
1
Language
21
21
years of professional experience
Work History
Customer Experience Manager
Five Below
Lakewood, Colorado
06.2024 - Current
- Led Five Below customer experience initiatives across sales floor and checkout.
- Resolved customer concerns with clear communication and steady follow-through.
- Trained associates on service standards, store procedures, and guest interactions.
- Coordinated daily priorities with store leadership and cross-functional team members.
- Supported merchandising resets, recovery, and brand presentation on the sales floor.
Shift Leader
Walgreens
Aurora, Colorado
07.2022 - Current
- Supervised Walgreens front-end operations during assigned shift
- Trained cashiers on register procedures and customer service standards
- Resolved customer concerns at checkout and sales floor
- Monitored cash drawers and processed daily register reconciliations
- Supported opening and closing procedures for Walgreens store operations
- Coordinated stocking, merchandising, and product recovery tasks
- Assisted in training new employees on shift operations.
- Communicated priorities to team members and store management
- Enforced safety, loss prevention, and company policy compliance
Inventory Specialist
Walgreens
Denver, Colorado
08.2020 - 07.2022
- Managed Walgreens inventory counts, cycle checks, and stock adjustments across store departments.
- Received, verified, and stocked incoming merchandise using Walgreens inventory procedures.
- Processed damaged, expired, and returned merchandise following Walgreens control standards.
- Organized backroom inventory, totes, and overstock for easy retrieval and rotation.
Pharmacy Technician
Walgreen's Pharmacy
Denver, Colorado
05.2018 - 08.2020
- Assisted Walgreens Pharmacy pharmacists with prescription preparation and dispensing.
- Processed insurance claims and resolved prescription billing issues using pharmacy systems.
- Interacted with patients, answered questions, and provided courteous counter service.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Photo Specialist
Walgreens
Denver, Colorado
07.2014 - 05.2018
- Processed digital, kiosk, and in-store photo requests with accuracy
- Assisted customers with Walgreens photo orders and print product selection
- Resolved customer questions about prints, gifts, and photo services
- Operated photo equipment and maintained supplies for daily service
Glasses Packer
Safilo Group
Denver, Colorado
10.2013 - 07.2014
- Inspected lenses and frames for damage before packing
- Applied labels and order codes to outgoing packages
- Sorted finished goods by style, color, and destination
- Utilized barcode scanners to track incoming and outgoing shipments.
Cake and Pastries Packer
Cake Factory
Denver, Colorado
09.2008 - 10.2013
- Pack cakes and pastries with precision to ensure product integrity.
- Inspect products for quality before packaging to maintain high standards.
- Maintained clean workstations and adhered to food safety procedures to ensure compliance and product safety
- Collaborated with team members to achieve production goals and meet deadlines consistently
Customer Service Clerk
Gordmans Department Store
Aurora, CO
09.2008 - 11.2011
- Handled cash payments, card transactions, and receipt verification at checkout
- Greeted customers at Gordmans service desk and resolved store policy questions
- Assisted customers with product locations across departments and sales floor aisles
- Escalated customer concerns to supervisors and supported service recovery steps
Customer Service Associate
Walgreens
Aurora, CO
08.2005 - 09.2008
- Resolved customer concerns with polite service and effective communication, fostering customer satisfaction.
- Assisted Walgreens customers with purchases, returns, and product inquiries to enhance shopping experience.
- Restocked shelves and arranged merchandise to keep store neat and ready for shoppers.
- Managed daily operations across photo, front end, and pharmacy areas to ensure smooth store functionality.
Education
High School Diploma -
Aurora Central High School
Aurora, CO05-2007
Skills
- Customer experience management
- Customer engagement
- Customer relationship management
- Retail service operations
- Customer service technology
- Operational efficiency
- Team development
Languages
Spanish
Professional
Timeline
Customer Experience Manager
Five Below
06.2024 - Current
Shift Leader
Walgreens
07.2022 - Current
Inventory Specialist
Walgreens
08.2020 - 07.2022
Pharmacy Technician
Walgreen's Pharmacy
05.2018 - 08.2020
Photo Specialist
Walgreens
07.2014 - 05.2018
Glasses Packer
Safilo Group
10.2013 - 07.2014
Cake and Pastries Packer
Cake Factory
09.2008 - 10.2013
Customer Service Clerk
Gordmans Department Store
09.2008 - 11.2011
Customer Service Associate
Walgreens
08.2005 - 09.2008
High School Diploma -
Aurora Central High School